Sanjeev Kumar

• Managing 150,000 Sq ft. of Office and warehouse space with 300+ employees. Audit and compliance standards in facility management, financial management and operational policies and procedures

• Managed appliance issues and scheduled repairs.
Conduct inspections of assigned properties proactively addressing any deficiencies
• Conducting Fire Drills under Facilities manager's supervision. Assisting Asst. facilities manager in materials procurement, contract preparation, and scheduling.
• Create and follow up on corrective work orders as necessary Support facility soft services as needed and directed such as: food services, parking, vending.

• Conducted regular facility inspections to identify repair needs or improvements.
• Support implementation of EHS management systems
• Assisted with meetings and conference room setup and reservation.
• Provided support and services related to mail and deliveries.
• Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
• Oversaw building automation system, Fire Safety and monitored HVAC,security and audio-visual systems, maintaining functionality of equipment.

• Establish daily٫ weekly and monthly objectives and communicate them to employees
• Manage the workflow by assigning responsibilities and preparing schedules
• Guide and coach employees٫ monitoring their productivity
• Oversee safe use of equipment and schedule regular maintenance as per HSE requirement
• Perform verification of production output according to specifications
• Prepare reports on performance and progress and present them to senior managers
• Detect issues in efficiency and suggest improvements
• Consult new employees on how to safely use machinery and follow procedures
• Ensure strict adherence to safety guidelines and company standard

• Responsible for maintaining health and safety, food safety & brand standards as per the laydown SOP's
• Always monitoring the various Cost in the P&L like labor, food, fixed & variable costs
• Responsible for the Scheduling, Hiring, Orientation, training, and monitoring
• Handling a team of 25 at this location
• Everyday operations such as inventory management, receipts, dispatches, deliveries, and follow-up
• Coordinate with contract monitor for planned work
• For smooth flow of services had a good relationship with all our vendors to coordinate work requirements to speed up the process and timelines
• Order weekly inventory to manage store operations
• Monitoring daily labor, wastage, processing the wages of the employees
• Adhere to compliance as per City, Health and Safety
• Major activity to coordinate with vendors to get works done on repair and maintenance of the equipment
• Responsible for the GES (Guest Experience Survey) and Audit (ROCC) Quarterly once
• Generate reports and forecast the weekly sale to meet the target

• Continuously monitoring various costs of stores like Food Cost, Labor Cost, Petty expenses etc
• And optimizing all the petty expenses
• Creating a positive image of Domino's Pizza in the local community, can do this by involving in Corporate Social Responsibility
• Maintaining appropriate records of store performance, completing paperwork and reports
• E.g
• Discount, Cancellation, Wastage registers prescribed from time to time
• Responsible for 12 vendors to coordinate regarding PM and emergency work at our site
• Fostering an atmosphere conducive to working in stores, an atmosphere of discipline, growth & Fun
• Timely indenting of stock, Direct Marketing Material and HTR material as per requirement
• Forecasting sales and equipping the store to handle expected sales volume
• Handling customer complaints and work towards improving Customer Satisfaction Index
• Handling the company ordering and supplier to make best values by negotiating with them

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers