Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sanjeev Kumar

Burlington,Canada

Summary

Motivated Facilities Coordinator with 1 year of experience in Facilities Coordinator positions and exceptional customer service and projected management skills. Delivering well-developed action preparedness plans, favorable vendor contracts and comprehensive regulations compliance.

Overview

16
16
years of professional experience

Work History

Facilities Coordinator

JLL
01.2022 - Current
  • Served as point of contact for internal and external customers seeking support and information.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Provided support and services related to mail and deliveries.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
  • Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
  • Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
  • Maintained facility grounds, equipment and safety compliance.
  • Ordered, maintained and distributed supplies and inventory.
  • Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
  • Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
  • Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Prepared reports and schedules with accuracy.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.

Restaurant Manager

KFC Restaurant
10.2017 - 03.2021
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Purchased food and cultivated strong vendor relationships.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maximized quality assurance by completing frequent line checks.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Restaurant Manager

Verve Restaurant Group
11.2012 - 08.2017
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Purchased food and cultivated strong vendor relationships.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Customer Service Representative

IBM
07.2008 - 11.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

No Degree - Hospitality And Tourism Management

STEI
Singapore
03.2011

Bachelor of Science - Economics

Guru Nanak Dev University
Punjab
05.2008

Skills

  • Pest Control
  • Space Planning
  • Database Oversight
  • Janitorial
  • Signage
  • Vendor Coordination
  • Alarm Systems
  • Repairs and Maintenance
  • Maintenance
  • Landscape Maintenance
  • HVAC
  • Inventory Stocking
  • Public Safety
  • Work Orders
  • Safety Compliance
  • Vendor Management
  • Preventive Maintenance
  • Inventory Control
  • Waste Management
  • HVAC Systems
  • Microsoft Office Proficiency
  • Emergency Response

Languages

English
Professional Working

Timeline

Facilities Coordinator

JLL
01.2022 - Current

Restaurant Manager

KFC Restaurant
10.2017 - 03.2021

Restaurant Manager

Verve Restaurant Group
11.2012 - 08.2017

Customer Service Representative

IBM
07.2008 - 11.2010

No Degree - Hospitality And Tourism Management

STEI

Bachelor of Science - Economics

Guru Nanak Dev University

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Sanjeev Kumar