Sanjeet Kaur
Edmonton,Alberta
Summary
Diligent with a strong history of consistently surpassing customer standards. With a proficient professional in sales and service, consistently meeting performance objectives while upholding exceptional quality standards. Proficient understanding of industry service norms and optimal methodologies. Focused consistently provides work of a professional level for every job. Brings extensive experience of over 16 years in service sector settings and exceptional skills in customer management. Motivated use tactful communication and a rational approach to overcome challenges. Keeps precise records in the company's software and prepares reports that provide a comprehensive analysis of performance. Committed to cultivating client loyalty and facilitating timely problem-solving. The applicant is skilled at effectively managing many responsibilities with a positive attitude. Readiness to assume more duties in order to achieve team objectives.
Overview
23
23
years of professional experience
Work History
Head of Management (International Branch)
The Rohans
Edmonton, AB
02.2022 - 01.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Responsible for supervising the whole operations of the organization, establishing strategic objectives, making critical judgments, and monitoring the performance of other executives and managers inside the corporation. They are often responsible for ensuring the corporation achieves its goals, optimizing profitability, cultivating a favourable corporate culture, and representing the company to external stakeholders, such as investors, customers, and the public..
Customer Service Manager
Sobeys
07.2018 - 02.2022
- Drove customer retention by providing pricing information, delivery updates and account data
- Informed customers of promotions and special offers to increase sales
- Assisted callers with navigating corporate website and self-service options
- Responded quickly to customer queries through email, phone, social media and corporate website
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Handle client concerns, offer suitable solutions and alternatives within the allotted period, and then follow up to make sure the issue has been resolved
- Maintain client interaction logs, handle customer accounts, and file paperwork
- Observe communication protocols, rules, and regulations
- Go above and above to engage customers
- Kept customers satisfied with forward-thinking strategies that addressed their requirements and allayed their worries
- Answered a steady stream of calls with little waiting
- Offer customers aid and guidance while they pay.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Director of Operations
The Rohan's
03.2015 - 04.2018
- Reported notable deviations from authoritative schedules to pertinent stakeholders
- Motivated actors to produce best performance through strong coaching and mentoring
- It was my responsibility as the bakery director to oversee the baking employees and the efficient operation of the entire bakery
- They count the baking supplies, answer client issues, and deal with subpar employee behavior
- Supervises, helps, and trains department team members to accomplish their job responsibilities in the Bakery in accordance with company rules, procedures, and standards
- I exchange information, knowledge, and best practices with eloquence
- And to appreciate collaboration inside the distribution centre in order to achieve outcomes, as well as to be conscious of the importance of what you do.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
Vice Principal
Shri Guru Harkrishan Sen Sec International School
03.2009 - 03.2015
- Principals who are vice I worked in schools as the principal's assistant
- To handle daily operations and serve on the school administration team
- I had a responsibility to interact with other staff members, students, and parents
- As I regularly examined plans, budgeting, and staffing, I also made sure the school environment was secure
- It was my responsibility as part of my work to develop a vision of academic success for all students, foster an environment that is supportive of learning, and encourage leadership in others
- Instruction improvement.& Controlling processes, data, and people
- Shouldered the role of principal upon absence
- Assisted in maintaining safe and orderly school environment via coordination of safety drills, reports and programs in alignment with Federal, State, and Department of Education regulations
- Hired and supervised support staff.
Teacher
Shri Guru Harkrishan Sen Sec International School
03.2001 - 02.2009
- Set up the classroom for the lessons
- Offer a range of instructional tools and resources for use in classroom activities
- Observe and assess the growth and performance of the child
- Assign and grade homework, tests, and other schoolwork
- A committed, competent, and goal-driven professional educator who has a strong commitment to each child's academic and social development
- A flexible and adaptable person with the ability to create motivating hands-on classes that will catch a child's imagination and foster achievement.
Education
Bachelor of Management -
Bundelkhand University
Jhansi, Uttar Pardesh03.2000
Skills
- Problem-Solving
- Excellent Communication
- Task Prioritization
- Calm Under Pressure
- Organization and Time Management
- Flexible and Adaptable
- Analytical Thinking
- Cultural Awareness
- Data Entry
- Decision-Making
- Critical Thinking
- Team Bonding
- Cost Containment
- Project Requirements
- Contract Development
- Staff Training
Accomplishments
Best at Management 2018
Customer Connection 2015
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Head of Management (International Branch)
The Rohans
02.2022 - 01.2024
Customer Service Manager
Sobeys
07.2018 - 02.2022
Director of Operations
The Rohan's
03.2015 - 04.2018
Vice Principal
Shri Guru Harkrishan Sen Sec International School
03.2009 - 03.2015
Teacher
Shri Guru Harkrishan Sen Sec International School
03.2001 - 02.2009
Bachelor of Management -
Bundelkhand University