Sanjeeb Kumar Tripathy

• Currently spearheading efforts at Tech Mahindra, Canada as a Pega Architect.

Key responsibilities and achievements:

- Lead the upgrade assessment discussion to understand the effort, impacts and challenges
- Prepare a plan to replace the depricated Pega features with the newest features, for an example , replacing the traditional email sending approach with new Microsoft Graph Api invocation.
- Executed the modernization tool to understand the newest Pega recommendations and replace the old code occurrences with the new recommendations.
- Oversaw the design, build, and maintenance of the Pega Applications, applying best practices.
- Leveraged Pega deployment manager (PDM) to streamlining continuous integration/continuous deployment (CI/CD) processes and enhancing software delivery.
- Integrated Pega application with Splunk and dynatrace to enhance performance monitoring and log analysis
- Configured the PRAuth SSO implementation to enhance the authentication mechanism to reduce login time from existing LDAP authentication
- Rebuild the Pega Call functionality to integrate with Avaya CTI for CSR functioning.
- Implemented Theme-Cosmos skin to replace existing UI-KIT: 15 version to give a new look to the user portals.

Projects :

Project

Contact Center Canada Pega Upgrade to 8.8.4

Customer

The Bank of Nova Scotia (BNS) , Canada

Period

May 2022 to till date

Location

Toronto-Canada

Description

The CCP Canada application is being upgraded to Pega 8.8.4 from existing 7.4 environment .

Solution Environment

PRPC Pega V 8.8.4

As a Pega Lead System Architect , I was responsible for below actions and activities.

· Requirement gathering and streamlining the requirements.

· Creating Technical design document, doing effort estimation and elaborating business on the delivery plans for requirement scope freeze and sign-off.

· User story grooming session to the developers working on the module.

· Code quality check via detailed code review, compliance check and guardrail score check.

· Performance analysis and suggestions to team for performance improvement.

. Integration point analysis and preparing Integration IT spec .

. Security features analysis and suggest business on adhering to best security features to make sure business data and system are never compromised.

Projects:

Project

FECredit Customer Service Management

Customer

FECredit, Vietnam

Period

Nov 2020 to May 2022

Location

Hyderabad-India

Description

FECredit Customer service Management application helps customer service agents to attend the FEC customers in an efficient way by channelizing the customer concerns appropriately.

Role

Pega Lead System Architect

Solution Environment

PRPC V 8.5.3

As a Pega Lead System Architect , My roles and responsibilities are

· Pre upgrade checker analysis and effort estimation

· Preparation of cutover plan and mediating with all stakeholders to explain responsibilities at each level with sequence of events.

· During upgrade, played pivotal role to smoothen the process by actively engaging teams to fix immediate upgrade blockers

· Post upgrade analysis and bug fixing

· Analyzing the Integration, SSO and Mashup functionalities post upgrade and provide remediation as required.

· Requirement Gathering and analysis

· Effort Estimation, POC

· High level design documentation, and approval process.

· Developing and Testing codes and fixing pre and post-delivery defects.

· Rules Deployment document preparation and performance report preparation.

· Managing team task and collecting progress report.

· Code Review, Compliance Check and Support Incident Tracking

· Performance Checking

Project :

Project

PRIMA for AICPA , Pega Upgrade from 7.2.1 to 8.4.3

Customer

AICPA

Period

August 2019 to Nov 2020

Location

Hyderabad-India

Description

The peer review helps to monitor a CPA firm’s accounting and auditing practice (practice monitoring). The goal of the practice monitoring, and the program itself, is to promote and enhance quality in the accounting and auditing services provided by the CPA firms subject to these standards. This goal serves the public interest and enhances the significance of AICPA membership and accounting and audit quality.

As part of the upgrade process, development team carried out an upgrade exercise from 7.2.1 to 8.4.3 environment.