Sanjay Singh Bisht
Fredericton,Canada
Summary
Experienced and results-driven retail professional with a strong background in sales and customer service spanning two years. Throughout my tenure, I have consistently delivered exceptional service while exceeding sales targets and maintaining high standards of customer satisfaction. Now, seeking a retail Associate position to leverage my extensive experience in retail sales, customer interaction, and product knowledge to ensure an outstanding shopping experience for every customer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Majorel Canada
Waterloo, ON
01.2024 - 03.2024
- Provided excellent customer service by handling 45 or more inbound calls per day and offering automotive advice and solutions
- Achieved individual KPIs based on customer surveys
- Maintained knowledge of client subjects using Genesys, MS Office, and dealer management systems
- Built and maintained customer relationships over phone calls
Business Development Manager
Alpha Elevators
Delhi, India
06.2020 - 08.2021
- Generated and pursued sales leads by engaging with builders, architects, and business owners, demonstrating strong sales skills
- Provided proactive after-sales service to enhance customer satisfaction and loyalty
- Managed cash and bank transactions efficiently, ensuring accurate financial records
- Conducted on-site tours to showcase product features and enhance customer experience
- Increased the market share by 5% in Noida region
Retail Associate
Vishal Mega Mart
Delhi, India
05.2017 - 03.2018
- Demonstrated in-depth product knowledge and assisted customers with their purchases, contributing to a positive shopping experience
- Consistently achieved sales targets set by the store, showcasing strong sales abilities
- Managed stock refilling and inventory tasks efficiently, ensuring product availability on the sales floor
- Processed transactions accurately using point-of-sale machines, maintaining financial integrity
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of products
- Standing for more than 8 hours and lifting heavy weights
Education
Diploma in Business Management -
Conestoga College
Waterloo, Ontario04.2023
Skills
- Customer Service Management
- Inventory Management
- Leadership
- Merchandising
- Housekeeping
- Communication
- Customer Service
- Sales
Certification
Emergency First Aid and CPR/AED Level C, Canadian Red Cross, 04/01/22
Languages
English-Native or Bilingual, French-Elementary, Hindi-Native or Bilingual
Timeline
Customer Service Representative
Majorel Canada
01.2024 - 03.2024
Business Development Manager
Alpha Elevators
06.2020 - 08.2021
Retail Associate
Vishal Mega Mart
05.2017 - 03.2018
Diploma in Business Management -
Conestoga College
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