Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sanjay Kumar Sampath

Kitchener,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Farm Boy Grocery
09.2022 - Current
  • Customer satisfaction is a critical aspect of our business.
  • To ensure customer satisfaction through proactive strategies.
  • Enhance customer satisfaction by promptly addressing needs, minimizing hold times, and providing tailored assistance.
  • Improved customer satisfaction through effective and attentive customer service.

Inbound Customer Service Representative

Justdial
04.2021 - 05.2022
  • Responsible for handling inbound customer calls.
  • Create a positive customer experience and address their needs effectively.
  • Provided excellent customer service by greeting callers warmly, identifying their needs, managing sales and post-sales inquiries, and resolving complaints to ensure satisfaction and encourage future transactions.
  • Enhanced customer experience, effective problem-solving, and customer retention through positive interactions and tailored solutions.

Student Committee Member

SRM University
06.2018 - 06.2021
  • Responsible for financial and budget operations.
  • Optimize investments and enhance efficiency.
  • Led financial operations, clarified departmental roles, coordinated interdepartmental functions across sites, and implemented corrective action plans for enhanced organisational efficiency.
  • Improved financial efficiency, departmental coordination, and problem-solving within the organization.

Education

Ontario College Graduate Certificate - Information Technology Business Analysis

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08.2023

Bachelor of Technology - Computer Science Engineering

SRM Institute Of Science & Technology ( Deemed University)
Chennai, Tamil Nadu
10.2021

Skills

  • Issue and Complaint Resolution
  • Retail Sales Customer Service
  • Microsoft Excel
  • Stocking and Replenishing
  • Customer Relations
  • Stockroom Procedures
  • Closing Sales

Timeline

Customer Service Representative

Farm Boy Grocery
09.2022 - Current

Inbound Customer Service Representative

Justdial
04.2021 - 05.2022

Student Committee Member

SRM University
06.2018 - 06.2021

Ontario College Graduate Certificate - Information Technology Business Analysis

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Technology - Computer Science Engineering

SRM Institute Of Science & Technology ( Deemed University)
Sanjay Kumar Sampath