Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Farm Boy Grocery
09.2022 - Current
Customer satisfaction is a critical aspect of our business.
To ensure customer satisfaction through proactive strategies.
Enhance customer satisfaction by promptly addressing needs, minimizing hold times, and providing tailored assistance.
Improved customer satisfaction through effective and attentive customer service.
Inbound Customer Service Representative
Justdial
04.2021 - 05.2022
Responsible for handling inbound customer calls.
Create a positive customer experience and address their needs effectively.
Provided excellent customer service by greeting callers warmly, identifying their needs, managing sales and post-sales inquiries, and resolving complaints to ensure satisfaction and encourage future transactions.
Enhanced customer experience, effective problem-solving, and customer retention through positive interactions and tailored solutions.
Student Committee Member
SRM University
06.2018 - 06.2021
Responsible for financial and budget operations.
Optimize investments and enhance efficiency.
Led financial operations, clarified departmental roles, coordinated interdepartmental functions across sites, and implemented corrective action plans for enhanced organisational efficiency.
Improved financial efficiency, departmental coordination, and problem-solving within the organization.
Education
Ontario College Graduate Certificate - Information Technology Business Analysis
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08.2023
Bachelor of Technology - Computer Science Engineering
SRM Institute Of Science & Technology ( Deemed University)
Chennai, Tamil Nadu
10.2021
Skills
Issue and Complaint Resolution
Retail Sales Customer Service
Microsoft Excel
Stocking and Replenishing
Customer Relations
Stockroom Procedures
Closing Sales
Timeline
Customer Service Representative
Farm Boy Grocery
09.2022 - Current
Inbound Customer Service Representative
Justdial
04.2021 - 05.2022
Student Committee Member
SRM University
06.2018 - 06.2021
Ontario College Graduate Certificate - Information Technology Business Analysis
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Technology - Computer Science Engineering
SRM Institute Of Science & Technology ( Deemed University)