Sanjay Kumar Sampath
Kitchener,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Farm Boy Grocery
09.2022 - Current
- Customer satisfaction is a critical aspect of our business.
- To ensure customer satisfaction through proactive strategies.
- Enhance customer satisfaction by promptly addressing needs, minimizing hold times, and providing tailored assistance.
- Improved customer satisfaction through effective and attentive customer service.
Inbound Customer Service Representative
Justdial
04.2021 - 05.2022
- Responsible for handling inbound customer calls.
- Create a positive customer experience and address their needs effectively.
- Provided excellent customer service by greeting callers warmly, identifying their needs, managing sales and post-sales inquiries, and resolving complaints to ensure satisfaction and encourage future transactions.
- Enhanced customer experience, effective problem-solving, and customer retention through positive interactions and tailored solutions.
Student Committee Member
SRM University
06.2018 - 06.2021
- Responsible for financial and budget operations.
- Optimize investments and enhance efficiency.
- Led financial operations, clarified departmental roles, coordinated interdepartmental functions across sites, and implemented corrective action plans for enhanced organisational efficiency.
- Improved financial efficiency, departmental coordination, and problem-solving within the organization.
Education
Ontario College Graduate Certificate - Information Technology Business Analysis
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2023
Bachelor of Technology - Computer Science Engineering
SRM Institute Of Science & Technology ( Deemed University)
Chennai, Tamil Nadu10.2021
Skills
- Issue and Complaint Resolution
- Retail Sales Customer Service
- Microsoft Excel
- Stocking and Replenishing
- Customer Relations
- Stockroom Procedures
- Closing Sales
Timeline
Customer Service Representative
Farm Boy Grocery
09.2022 - Current
Inbound Customer Service Representative
Justdial
04.2021 - 05.2022
Student Committee Member
SRM University
06.2018 - 06.2021
Ontario College Graduate Certificate - Information Technology Business Analysis
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Technology - Computer Science Engineering
SRM Institute Of Science & Technology ( Deemed University)
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