SANJAY CHHATTANI

SharePoint 2019 upgrade

• Worked closely with Microsoft (Product owner) to develop Zero downtime sprints of 2-week development and 1-week integration efforts to deliver an upgraded SharePoint environment.
• Arrange, Joint design review sessions to develop Epics, Sprints, and User stories for better-aligned development and efficient testing.
• Organize and lead Daily stand-ups with Scrum master and technology teams.
• Organize Sprint review sessions.
• Bi-weekly reporting to the leadership team
• Support product owner in managing communications with stakeholders, managing customer’s expectations for deliverables, and implementing an effective project governance system through metrics and KPIs.

o Application modernization

• Deliver project within agreed scope, quality, timelines, and within the approved budget.
• Gather and evaluate business and technical requirements and compile solutions with support from technology teams following organizations’ standards, policies, and procedures.
• Lead and manage the teams ensuring a continuous learning curve is not affected while leveraging their strengths.
• Resource allocation and management from cross-functional teams and alignment with their leaders on a timely basis
• Follow Create, Review, Approve, and Execute methodology through service management procedures and tools.
• Weekly Peer reporting and monthly executive / Sponsor reporting
• Participate in preparation, review, and recommendations of Request for Information, Request for Proposal, request for Quote, Statement of Work (SOW), Service Level Agreements (SLA), Operating level agreements, etc.
• Risk, Impact, Issue, and remediation management
• Financial management of the project
• Serve as a point of contact for requested information about the project and provide customer service regarding Project.

o ServiceNow implementation

• Lead project implementation & oversee technical architectural design, while working directly with the Engagement Lead, Solution Architect, and a team of Developers to ensure client success.
• Provide final quality assurance reviews of all deliverables.
• Support business development activities
• Expand the organization’s vision and opportunities to drive additional business value through ServiceNow.
• Guide users through their implementations to maximize their expertise and maturity.
• Advise clients on leveraging ServiceNow for supporting their ServiceNow programs.
• Ensure appropriate research before Planning and agreeing on the timelines, risks, and budget.
• Develop business case for each of the projects, followed by the Project charters outlining possible outcomes, ROI, and associated high-level risks and dependencies.
• Develop Work Breakdown Structures, project implementation plans, Transition, and operational plans.
• Identify, assess, and continually manage project-related scope, risks, issues, and changes.
• Work collaboratively with Infrastructure, Application support, Compute, Storage, DB, and Vendor teams.
• Track and report the progress of the IT project on an ongoing basis to the project stakeholders and senior executives.
• Clearly articulate the project-related issues and present the senior leadership with a possible approach to solutions.
• Aid in strategy development and offer consultation to peer PMs.
• Act as data custodian to ensure consistency in managing information and terminologies across the enterprise for easier and much efficient monitoring and reporting.
• Propose improvement opportunities in the leadership forum.
• Perform key activities such as Resource planning and estimation, application and infrastructure sizing, and Vendor management.
• Agile planning, Daily stand-ups, change management, following organizations’ procedures for compliance with Governance defined processes and methods.
• Team mentoring, development, and maintaining the motivational health of the team to ensure focus and sincerity

• Responsible to assist with End-to-end Datacenter migration.
• Identify, control, record, report, audit, and verify service assets and configuration items, including versions, baselines, constituent components, their attributes, and relationships that will aid in the Data Center migration.
• Adhere to Cyber audit controls defined by the compliance teams in partnership with external auditors.
• Lead day-to-day aspects of key projects including but not limited to the creation and management of the project plan, support of the design, build and testing efforts, stakeholder meetings as well as deployment and successful use of the solution.
• Lead MS Teams rollout design work whilst leveraging service management tools and improving service management processes and data clean-up projects.
• Manage transitions for network infrastructure refresh, application modernization, enterprise systems build-out/integration, Data Center Services, Information Security Solutions, Disaster Recovery/Business Continuity Solutions, and ongoing managed services solutions.
• Anticipate and identify risks and issues that may impact timeline, deliverables, and service quality and develop, communicate, and implement migration plan(s) and corrective actions.
• Conduct regular team status meetings and stakeholders’ meetings as well as produce various reports to manage issues and risk prevention/mitigation.
• Manage migration to Cloud for specific business services while leading DC Co-location.
• Governance role involves activities to ensure policy and procedural adherence from architectural solution, development, and new data center build and follows procedures approved by the organization for migration activities.

• Offer consulting to the “run-the-bank” team with required operational procedures, establishing required processes, defining acceptable SLAs, acquiring, and operationalizing necessary tools for the effort.
• Mentor junior team members and manage their performance and career growth.
• Manage Operations, Support, and Maintenance Center of Enablement, and implement a modern support operation that focuses on enabling product teams to provide support to their respective products.
• Identify, monitor, and report on KPIs for operations, and maintenance, and support the effectiveness of the team as the leader of the CoE
• Provide 24x7 support to the business on applications owned by the team, establish, monitor, report on, and meet Service Level Agreements (SLAs)
• Build the necessary toolset needed to support the applications in a new innovative way that will reduce downtime to a minimum, enable self-healing, and reduce MTTR.
• Ensure our IT operations are compliant with all policies and work with corporate compliance and risk teams to identify and mitigate IT risks.
• Work with the “build-the-bank” team and enterprise partners to ensure operational readiness for newly launched or updated systems and applications. Assess the operational readiness of such applications and drive non-functional requirements such as security, scalability, high availability, and disaster recovery.
• Establish mechanisms to monitor the health and performance of critical business systems, and proactively identify and remediate issues.
• Work with DevOps and engineering teams to implement best SRE practices, and influence engineering processes to ensure a supportable product.
• Lead the team to prioritize, troubleshoot, resolve, and communicate complex incidents and deep underlying issues and, provide maintenance fixes to underlying causes within the scope the of support team.
• Collaborate with various levels of support outside the immediate team to ensure timely and thorough resolution of production incidents, including vendors.
• Continuous monitor team performance, identify deficiencies and continuously drive improvements in all aspects of operations.
• Establish a team culture that focuses on client success and is inclusive and supportive which encourages ownership, accountability, and innovation

• Supported and Improved service management (Change, Configuration, Asset & License, and Incident / Problem management) processes
• Helped Improve the productivity of the team by defining easy-to-manage processes, clear role definitions, and Data Governance
• Collaborated with stakeholders regularly to maintain a rapport and ensure a proper understanding between various teams such as Application development, Application support, Enterprise architecture, Infrastructure Management, Operations, and business architects and Business operations.
• Designed and created innovative and efficient templates and methods to ensure documentation is not only practiced but also proactively volunteered by team members across the team for all the projects and oversee the development of business cases, business requirements documents, functional specifications, workflow processes, training materials, test plans, roll-out, and adoption Plans.
• Increased employee training participation by adapting industry techniques such as newsletters, Webinars, online interactive FAQs, courses, and Feedback responses.
• Followed industry standard reporting mechanisms, data, and tools to report progress and performance to the Leadership team.
• Oversaw the completion of project deliverables and on schedule, efficient risk, and cost management, with a continuous improvement mindset.
• Liaised with consultants, vendors, and agencies to support the delivery of projects (where appropriate)
• Ensured 100% compliance with Organizational policies, technology configuration, and architectural standards.

• Ensuring that all knowledge items are made accessible to those who need them efficiently and effectively.
• Planning and managing support for knowledge management tools and processes.
• Encouraging people throughout the service provider to contribute knowledge to the service knowledge management system (SKMS)
• Acting as a business and IT personnel adviser on knowledge management matters, including policy decisions on storage, value, worth, etc.
• Identifying, controlling, and storing any information deemed to be pertinent to the services provided that are not available by other means.
• Maintaining controlled knowledge items to ensure that they are current, relevant, and valid.
• Monitoring publicity regarding knowledge information to ensure that information is not duplicated and is recognized as a central source of information etc.
• Setting direction and providing a framework to deliver improvement objectives.
• Communicating the vision of CSI across the IT organization
• Designing the CSI register and associated activities.
• Defining and creating reports on CSI critical success factors (CSFs), key performance indicators (KPIs), and CSI activity metrics
• Ensuring that CSI activities are coordinated throughout the service lifecycle.

• Led a team to implement ServiceNOW Incident, Problem, Change, Asset, and Configuration management modules
• End-to-end Service Management processes in collaboration with internal and external stakeholders.
• Vendor and Supplier management
• Ensure operational records are assigned and updated by procedures defined and adhering to the policies defined by governance.
• Audit configuration management for accuracy
• Ensure Service Level adherence.
• Escalation management
• Participate in Service Management Governance committees.
• Lead and Participate in Continuous improvement programs.
• Define and report on Key Performance Indicators (KPIs) against metrics.
• Lead teams to ensure appropriate Business analysis and business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.
• Provide progress and other reports at various audience levels, including regular input and updates to the C-level execs.
• Asses key service management areas such as Incident, Problem, Change, Release, Service Asset and Configuration Management, Capacity, Demand, and portfolio management for process gaps and identity solutions to bridge the gaps.
• Accurately translate business problems into technology requirements documents that support technology solution development using a wide range of tools and techniques.
• Deliver a wide range of documentation both business and technology-focused, including issues detailing, requirement documentation, use case documentation, business workflow, and IT process flow.

• Was responsible for consulting as well as project management activities in designing and building a solution to rollout processes, tools, data, and governance post Company demerger and Datacenter decentralization activity.
• Led teams to aid in setting up a new data center post-de-merger to ensure all the assets are split as per the agreed terms and there are no data leakages among both organizations.
• Defined and rolled out enterprise-level standards, processes & procedures for better management of services.
• Defined solutions to address interface gaps between processes working as silos as part of the governance team.
• Developed Logical and conceptual models to build accurate asset repository, both financial and Operational
• end-to-end Service Management processes in collaboration with internal and external stakeholders
• Project planning, Documentation, Risk, issues, and dependency tracking and management.
• Developed innovative solutions and designs to support objectives through gap analysis with proposed architecture or industry standards.
• Developed Architecture standards/guidelines/policies based on the organization’s needs, regulatory requirements, and upcoming technology trends to guide solutions and project teams.
• Responsible for project charter, project plan, and schedule, progress, budget, risk management, issue management, change management, resource management, quality review/best practices.
• Project budgeting, financial management, contract negotiations; leasing agreements; business cases; feasibility and cost/benefit analysis.
• Prepared and/or supervised the preparation of various formal contractual documents such as Requests for Information/Proposals/Quotation (RFI/P/Q), Statements of Work (SOW), Memorandum of Understanding (MOU), and Service Level Agreements (SLA)
• Provided leadership in the evaluation, selection, and recommendation of technical solutions and professional services and managed vendors and contractors in the overall solution delivery process

• Using Agile framework to deliver a Concept market solution for British Telecom Vendor partners to allow for publishing and subscribing to internet services across the country using the IPV6 network.
• Develop an application that allows users (ISPs to subscribe to the required setup to provide digital services such as TV, Internet, Phone, etc. to end users
• Arrange workshops with technology teams from British Telecom and 7 other internet service providers to develop user stories and break down the stories into meaningful Sprints to deliver tangible deliverables.
• As the project was highly complex, each sprint was defined as 4 weeks with development, test, integration, and end-user acceptance from the business.
• Organize risk management discussions for each sprint.
• Organize daily stand-up calls with all the technical teams involved.
• Align closely with product owners and scrum masters.
• Manage pipeline effectively.
• Organize sprint review sessions.