Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
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SANJAY SINGLA

Brampton,ON

Summary

Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.

Overview

2
2
years of professional experience

Work History

Regional Operations Manager

Go Logistics Inc.
04.2024 - Current
  • Executed AMZL/GOLO processes following SOPs and software systems
  • Developed the worksheets for finance department to summarize the fuel entries of 9 stations with 0% discrepancy
  • Managed service concerns to ensure customer satisfaction and minimize impact
  • Communicated safety, quality, and delivery compliance effectively to operations leaders
  • Ensure completion of route confirmations and weekly Work Summary Tool (WST)
  • Address fleet-related issues promptly and communicate updates to station leaders
  • Plan resources for projected volume and collaborate with relevant departments
  • Create ramp-up and ramp-down plans with clients for peak and off-season periods
  • Manage Collision reports and ensure timely vehicle repairs
  • Monitored site metrics and Fleetio accuracy to optimize performance
  • Managed facility budget and review fuel costs for cost-effective operations
  • Maintained maintenance records for vehicles and tools, prepared deficiency lists, and reported inquiries to appropriate departments
  • Proactively engage with Operations Managers and clients to address issues and provide support.
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.

Operations Manager

Go Logistics Inc.
10.2023 - 03.2024
  • Responded to on-the-road issues and inquiries promptly, monitored delivery compliance
  • Monitored station-level inventory and reported daily challenges to clients, management
  • Maintained professional relationships with clients and employees, addressing route concerns and attending Amazon information meetings
  • Prepared load-out sheets, assigned routes, and maintained accurate trackers and reports
  • Conducted weekly team meetings with Logistics Coordinators, coached drivers, and administered disciplinary actions when necessary
  • Acted as a point of contact for agencies regarding troubleshooting and performance issues
  • Audited and submitted gas receipts daily, communicated with Fleet team, and supervised vehicle damages and repairs
  • Maintained maintenance records for vehicles and tools, prepared deficiency lists, and reported inquiries to appropriate departments.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Logistics Coordinator

Go Logistics Inc.
05.2022 - 10.2023
  • Supervise, Assign, Schedule and Arrange the activities of 30 - 40 Delivery drivers
  • Developed and executed strategies for optimizing dispatch operations, focusing on safety, quality, and delivery success
  • Prepared route kits, assigned routes, and led daily load-outs, ensuring timely dispatch
  • Implemented Amazon's SOP, software systems, and routing tools, maintaining high safety and quality standards
  • Responded to equipment and route issues, providing coaching to drivers, and addressing customer concerns promptly
  • Managed service level agreements, maintaining a 99% delivery success rate, and effectively handled customer escalations
  • Prepared accurate reports, addressed daily challenges, and managed investigations and employee issues
  • Managed vehicle inspections, reported damages, and maintained maintenance records for an efficient fleet.

Education

Post-Graduate Diploma in Supply Chain Management -

Lambton College
08.2022

Bachelor of Engineering in Mechanical Engineering -

DAV Institute of Engineering & Technology
07.2019

Skills

  • Platforms and Tools: MS Project, Minitab, MS Excel (VBA, Macros, LOOKUP), PowerPoint, MS Access, MySQL, RStudio, Teams, 3PL, FTL, LTL
  • Managerial and Analytical: Negotiation, Forecasting, Demand Planning, Team, and Vendor Management
  • Operational Efficiency
  • Excellent interpersonal skills
  • Staffing oversight
  • Warehouse Management
  • Outstanding communication skills
  • Transportation Management
  • Knowledge of performance tracking

Projects

Continuous Improvement (Kaizen) Project - CNH Industrial (SQL, Excel), Winter '19, Extracted data from ERP and performed Pareto analysis, Root cause analysis to find process flaws., Built flow charts with improved processes to reduce the logistics and project completion time by 2 weeks., Recommended Lean quality principles and waste removal techniques to boost supply efficiency. Study on Mechanical Properties of Fiber Reinforced Polymer Matrix Composite, Fall '18, Successfully reinforced plastic with both glass fiber and natural fiber in combination and separately., Calculated the tensile strength and compressive strength of reinforced composite in different variations., Research paper posted in college journal.

Languages

English
Full Professional
Hindi
Professional Working
Punjabi
Full Professional

Timeline

Regional Operations Manager

Go Logistics Inc.
04.2024 - Current

Operations Manager

Go Logistics Inc.
10.2023 - 03.2024

Logistics Coordinator

Go Logistics Inc.
05.2022 - 10.2023

Post-Graduate Diploma in Supply Chain Management -

Lambton College

Bachelor of Engineering in Mechanical Engineering -

DAV Institute of Engineering & Technology

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