Sanjay sharma
Kitchener,ON
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at D-Mart Shopping Centre. Skilled in complaint resolution and data entry, I excel in consultative sales, significantly improving service delivery. Expert in leveraging information security knowledge to protect customer data, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
D-Mart Shopping Centre
10.2022 - 11.2023
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Associate
The Warehouse Manukau
06.2017 - 02.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Education
Post-Degree Certificate - Mobile Solutions Development
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2025
BACHELOR'S - Computer Science
Punjab Technical University
PUNJAB, INDIA06.2022
Skills
- Information Security
- Consultative Sales
- Complaint resolution
- Warehousing functions
- Microsoft Office Suite
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
D-Mart Shopping Centre
10.2022 - 11.2023
Sales Associate
The Warehouse Manukau
06.2017 - 02.2019
Post-Degree Certificate - Mobile Solutions Development
Conestoga College Institute of Technology And Advanced Learning
BACHELOR'S - Computer Science
Punjab Technical University
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