Summary
Overview
Work History
Education
Certification
Accomplishments
Timeline
Generic

Sanjay Fulsunge

Restaurant Genaral Manager
Edmonton,Alberta

Summary

Results-driven and customer-focused Restaurant General Manager with over 10+ YEARS of experience in Restaurant management,Proven track record of increasing sales, managing budgets, and leading high-performing teams to deliver exceptional dining experiences With 14+ YEARS Hospitality experience. .Seeking a challenging role where I can utilize my skills to drive operational excellence and exceed business goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Kal Tire
Edmonton
9 2023 - Current
  • Implemented a successful upselling strategy that generated an additional $50,000 in revenue within the first quarter.
  • Managed job recruiting, hiring, and training process, boosting onboarding efficiency and saving the store $1,000 per month
  • Generated store target sales figures, analyzing weekly data to make improvements, resulting in annual sales 11% above targets
  • Advised new employee on customer service skills and up-selling strategies, driving up annual sales by 11%



Restaurants Supervisor

Pure Casino
Edmonton
01.2023 - 06.2024
  • Monitored employee performance using metrics from Homebase, providing feedback to improve overall team productivity by 25%.
  • Increased daily sales by 40% by designing promotional cocktails with top-shelf ingredients.
  • Delegated tasks to team members according to individual strengths
  • Tracked company inventory and noted item shortages for future product orders
  • Resolved conflicts between team members and departments

Restaurants Supervisor

DEDICATE HEALTHY KITCHEN
Fort McMurray
05.2022 - 09.2022
  • Implemented quality control measures that lowered customer complaints by 43%.
  • Supervised staff, disciplining with oral reprimands, written warnings, and suspension as needed, maintaining 4.8 stars on Google Reviews through reliable, communicative staff
  • Generated regulations and safety standards checklists and reminders, posting them in staff areas, resulting in 0 policy violations and 99% on health inspections
  • Connected with local vendors for specialty ingredients, negotiating prices 6% below budget



Restaurant General Manager

FRANCHISE MANAGEMENT INC(KFC & Burger King)
Grand Falls
09.2018 - 12.2021
  • Worked as a multi units Restaurant General Manager
  • Implemented quality control measures that
    lowered customer complaints by 51%.
  • Utilized customer comment cards to improve the dining experience, resulting in a 9% increase in customer satisfaction
  • Generated restaurant target sales figures, analyzing weekly data to make improvements, resulting in annual sales 15% above targets
  • Conducting monthly audit and weekly inspection
  • Maintained facility and grounds to present positive image

Restaurant General Manager

SOFITEL The PALM
Dubai
12.2014 - 07.2018
  • Delegated 25+ employee work schedules and tasks, providing feedback and constructive criticism as needed.
  • Monitored Google, Facebook, and Yelp reviews, responding to customer complaints and providing free vouchers to dissatisfied diners, encouraging 3+ negative reviewers to change reviews
  • Outsold sales targets by 8% through recommendations of high-margin menu items, such as appetizers and drinks
  • high volume operation in Pool & Beach restaurant and all day dining restaurant
  • Prepared for and executed new menu implementations


Restaurant supervisor

The Address Dubai Marina
Dubai
11.2009 - 05.2014
  • Coached new servers on up-selling strategies and improving customer service quality, leading to a 16% increase in revenue in 2012 to 2014.
  • Exceeded sales targets by 11% by understanding diner preferences and recommending high-margin menu items
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations
  • Completed inventory purchases and oversaw shipment processing


Food & Beverage Captain

Cafe Cofee Day
Nagpur
04.2006 - 11.2009
  • Greeted customers, providing friendly, welcoming customer service, and receiving 100% positive reviews on customer comment cards
  • Processed credit card transactions, gift cards and cash payments
  • Memorized menu additions, changes and limited offerings
  • Supported bussers with table-cleaning during high-volume shifts.

Education

BACHELOR DEGREE IN COMMERCE - undefined

Yashwantrao Chavan Open University

BACHELOR DEGREE IN HOTEL MANAGEMENT AND CATERING TECHNOLOGY - undefined

Government Institute of Hotel Management

Certification

  • 06/2024 Intermediate First Aid
  • 01/2023 Reel Facts VLT Staff Training
  • 01/2022 ProServe
  • 05/2020 Food & Safety Training
  • 10/2016 TSI Quality Services Person-In-Charge Level 3 Award
  • 11/2013 Business English Course - Upper Intermediate
  • 08/2013 Emaar E-Learning Course
  • 04/2010 HACCP Awareness Training
  • 12/2009 The Basic Food Hygiene Training

Accomplishments

  • Leader of the Quarter 2023
  • Associate of the 3rd Quarter 2013
  • Associate of the 4th Quarter 2013
  • Winner Upselling Competition 2013
  • Star of the Month 2010

Timeline

Restaurants Supervisor

Pure Casino
01.2023 - 06.2024

Restaurants Supervisor

DEDICATE HEALTHY KITCHEN
05.2022 - 09.2022

Restaurant General Manager

FRANCHISE MANAGEMENT INC(KFC & Burger King)
09.2018 - 12.2021

Restaurant General Manager

SOFITEL The PALM
12.2014 - 07.2018

Restaurant supervisor

The Address Dubai Marina
11.2009 - 05.2014

Food & Beverage Captain

Cafe Cofee Day
04.2006 - 11.2009

Assistant General Manager

Kal Tire
9 2023 - Current

BACHELOR DEGREE IN COMMERCE - undefined

Yashwantrao Chavan Open University

BACHELOR DEGREE IN HOTEL MANAGEMENT AND CATERING TECHNOLOGY - undefined

Government Institute of Hotel Management

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Sanjay FulsungeRestaurant Genaral Manager