Sanjay Fulsunge
Dauphin,MB
Summary
Dedicated food service manager with several years of experience overseeing staff and operations for the field. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Overview
19
19
years of professional experience
Work History
Restaurant General Manager
Mr Mikes Steakhouse Casual
Dauphin, MB
03.2025 - Current
- Coordinated catering services for special events such as meal for wild fire evacuees.
- Recruited, trained, and supervised staff members.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Assisted in resolving any disputes between customers or employees.
- Developed marketing strategies to promote restaurant services.
- Created weekly work schedules according to staffing needs.
Asst. General Manager (Sales and Store operations)
Kal Tire
Edmonton, Canada
09.2023 - Current
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Restaurants Supervisor
Pure Casino
Edmonton, Canada
01.2023 - 06.2024
- Oversaw administrative responsibilities, including accounts payable, cash reporting, scheduling, and more.
- Monitored inventory levels, minimized waste, and optimized stock control.
- Ensured compliance with health and safety regulations, conducted safety training, and investigated accidents.
- Checked on guest satisfaction, handled complaints, and promoted additional sales.
- Recruited, trained, and appraised staff, together with the GM.
- Was trained by GM to collaborate with suppliers, negotiate contracts, and manage the procurement of ingredients and supplies.
- Conducted regular repairs and maintenance of food and beverage equipment.
Restaurant General Manager
DEDICATE HEALTHY KITCHEN
Fort McMurray, Canada
05.2022 - 09.2022
- Recruited, trained, and supervised staff members.
- Managed relationships with suppliers to ensure timely delivery of products.
- Provided direction, guidance and motivation to team members.
- Established cash control systems for register transactions.
- Ensured compliance with health, safety and sanitation standards.
- Resolved customer complaints in a professional manner.
- Performed administrative tasks such as payroll processing and accounts receivable management.
Area Coach
FRANCHISE MANAGEMENT INC (KFC & Burger King)
Grand Falls, Canada
09.2018 - 12.2021
- Provided feedback to management regarding potential issues or concerns within stores.
- Ensured all stores achieved budget targets by developing cost-effective solutions when needed.
- Assisted with recruiting efforts by screening resumes, interviewing candidates, and making hiring decisions.
- Conducted regular audits to verify compliance with company regulations and safety protocols.
- Implemented creative marketing techniques designed to increase visibility of products within the area.
- Coached staff on how to maximize customer engagement through effective communication skills.
Restaurant Supervisor
SOFITEL The PALM
Dubai, UAE
12.2014 - 07.2018
- Handling high volume operation in Pool & Beach restaurant and all day dining restaurant.
- Prepared for and executed new menu implementations.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Responded to guest concerns and complaints to achieve positive resolution.
- Developed weekly work schedule to meet business demands.
- Recruited, trained and mentored new staff to deliver top-quality customer service.
Food & Beverage Supervisor
The Address Dubai Marina
Dubai, UAE
11.2009 - 05.2014
- Kept the restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Completed inventory purchases and oversaw shipment processing.
- Supervised all areas of the restaurant to keep it clean and well-maintained.
- Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
- Resolved customer complaints promptly in a professional manner.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
Team member | team leader
Cafe Coffee Day
Nagpur, India
04.2006 - 11.2009
- Processed credit card transactions, gift cards and cash payments.
- Memorized menu additions, changes and limited offerings.
- Supported bussers with table-cleaning during high-volume shifts.
- Communicated professionally with customers, colleagues, and supervisors.
- Reconciled cash tills from dining sales as part of closing duties.
- Took accurate food and drink orders from patrons utilizing POS system.
Education
Bachelor Degree - Commerce
Yashwantrao Chavan Open University
Nagpur, India11.2010
Bachelor Degree - Hotel Management and Catering Technology
Government Institute of Hotel Management
Nagpur, India10.2009
Skills
- Effective Communication
- Staff recruitment
- Catering coordination
- Financial reporting
- Conflict resolution
- Cost control
- Inventory Control
- Leadership
- Problem Solving
- Relationship Building
Timeline
Restaurant General Manager
Mr Mikes Steakhouse Casual
03.2025 - Current
Asst. General Manager (Sales and Store operations)
Kal Tire
09.2023 - Current
Restaurants Supervisor
Pure Casino
01.2023 - 06.2024
Restaurant General Manager
DEDICATE HEALTHY KITCHEN
05.2022 - 09.2022
Area Coach
FRANCHISE MANAGEMENT INC (KFC & Burger King)
09.2018 - 12.2021
Restaurant Supervisor
SOFITEL The PALM
12.2014 - 07.2018
Food & Beverage Supervisor
The Address Dubai Marina
11.2009 - 05.2014
Team member | team leader
Cafe Coffee Day
04.2006 - 11.2009
Bachelor Degree - Commerce
Yashwantrao Chavan Open University
Bachelor Degree - Hotel Management and Catering Technology
Government Institute of Hotel Management
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