SANJANA SURESH
London,Ontario
Summary
Energetic and dedicated social professional with superb analytical, problem-solving, and decision-making abilities. Seeking career advancement and a challenging work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
KENTUCKY FRIED CHICKEN
12.2022 - Current
- Maintaining food safety and hygiene standards while handling, packaging, and serving food
- Managed multiple orders simultaneously, ensuring timely and accurate delivery to customers or coordinating with service personnel
- Managed the cash register, processed customer orders, and handled cash, credit, and debit card transactions accurately
- Handled complaints, answered questions, and made sure that customers had a great dining experience to deliver great customer service.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Tracked receipts, employee hours, and inventory movements.
SERVER AND DIETARY AID
CHARTWELL ROYALCLIFFE RETIREMENT RESIDENCE
05.2022 - Current
- Provide help and support for the people
- Maintained the cleanliness of the worker area
- Ensure adherence to food safety standards and provide customer service
- Support dining room operations
- Communicate with residents for specialty orders.
SUBJECT MATTER EXPERT
STARTEK, INDIA
05.2018 - 04.2022
- Fulfilled the requirements of team agents
- Assigning the request to team agents at the start of the shift
- A report will be prepared at the end of the day
- Training team agents when new updates are available.
Education
BUSINESS MANAGEMENT -
Fanshawe College
01.2023
BACHELOR’S OF BUSINESS ADMINISTRATION -
Gems B School
01.2018
HIGH SCHOOL- COMMERCE -
Bharatiya Vidhya Bhavan
01.2015
Skills
- Valid G License (Ontario)
- Strong problem-solving and critical-thinking abilities
- Excellent communication and teamwork skills
- Punctual and Reliable
- Energetic and Enthusiastic
- Proficient in quality control and inspection
Certification
Certified Health and Food Safety Certificate
Timeline
Shift Manager
KENTUCKY FRIED CHICKEN
12.2022 - Current
SERVER AND DIETARY AID
CHARTWELL ROYALCLIFFE RETIREMENT RESIDENCE
05.2022 - Current
SUBJECT MATTER EXPERT
STARTEK, INDIA
05.2018 - 04.2022
BUSINESS MANAGEMENT -
Fanshawe College
BACHELOR’S OF BUSINESS ADMINISTRATION -
Gems B School
HIGH SCHOOL- COMMERCE -
Bharatiya Vidhya Bhavan