Sanjana
Edmonton,Canada
Summary
Dedicated Customer Service Representative with 6 years of experience in the retail industry, skilled in handling customer inquiries, resolving issues, and delivering exceptional service. Adept at managing high-volume interactions and maintaining records. Strong interpersonal skills, attention to detail, and ability to adapt to fast-paced environments. Eager to apply customer service expertise to assist military personnel and their families with housing services.
Transferable Skills for Housing Services Role
✔ Customer Assistance – Experience in helping customers with inquiries, similar to assisting military personnel with housing-related questions.
✔ Problem-Solving – Ability to resolve complaints efficiently, useful in handling tenant concerns.
✔ Records Management – Experience handling transactions and documentation, applicable to processing housing applications.
✔ Multitasking in Fast-Paced Environments – Well-equipped to manage multiple housing-related requests simultaneously.
Overview
7
7
years of professional experience
Work History
GSA
Kit Kit Convenience store
03.2023 - 05.2024
- Greeted customers, answered questions and provided assistance with purchase
- Delivered fast and friendly service to handle questions and service complaints
- Maintained cleanliness of the store, including floors, shelves, counters and windows
- Operated cash register to process customer transactions accurately and efficiently
- Supervising staff members, train them, Count cash for all shift to deposit in bank, help manager with ordering of groceries etc
Customer Service Representative
True North Freight Solutions Inc.
08.2022 - 10.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Supervisor
Shell Gas Station
10.2021 - 07.2022
- Greet my guests and provide them with excellent customer service
- Perform cashiering duties and help manager with paperwork
- Evaluated staff performance, communicating feedback, and setting personal goals
- Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction
- Ensured proper inventory levels were maintained through accurate ordering of supplies as needed
- Implemented safety protocols and ensured employees followed them consistently
Guest Service Attendant
Petro Canada
08.2020 - 01.2021
- Provide my guests with the best customer service
- Give additional tasks to other employees such as cleaning, sanitizing, stocking shelves etc
- Supported recruiting, training, and professional development efforts
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately
- Managed daily operations of store to ensure efficiency and productivity
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports
Assistant Manager
7-Eleven
08.2018 - 07.2020
- Help the customers and provide the best customer experience
- Perform cashiering duties and help with paperwork
- Cycle count of products in the store to know the shortage
- Investigated customer complaints, identifying and changing processes to remove faults
- Managed daily workloads by organizing schedules and delegating tasks
- Met customer demands by tracking market changes and revising strategies accordingly
- Oversaw employee recruitment, training and onboarding processes
Shift - Customer Service
Triple o's Restaurant
09.2017 - 07.2018
- Opening or Closing the store and do the duties accordingly
- Help the kitchen staff
- Take Drive-Thru and front orders and pack them accordingly
- Doing end of shift, count the cash and drop the extra cash
Education
2 years Diploma - General Arts, Communication, Calculus, English, Physics, History, Political Science, Wine and Tourism, Business Maths, Economics
Okanagan College Kelowna Campus
Kelowna, BC12.2019
Skills
- ✔ Customer Service & Conflict Resolution
- ✔ Problem-Solving & Decision-Making
- ✔ Records Management & Data Entry
- ✔ Strong Communication & Active Listening
- ✔ Customer service
- ✔ Team Collaboration & Multitasking
- ✔ Attention to detail
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
GSA
Kit Kit Convenience store
03.2023 - 05.2024
Customer Service Representative
True North Freight Solutions Inc.
08.2022 - 10.2022
Supervisor
Shell Gas Station
10.2021 - 07.2022
Guest Service Attendant
Petro Canada
08.2020 - 01.2021
Assistant Manager
7-Eleven
08.2018 - 07.2020
Shift - Customer Service
Triple o's Restaurant
09.2017 - 07.2018
2 years Diploma - General Arts, Communication, Calculus, English, Physics, History, Political Science, Wine and Tourism, Business Maths, Economics
Okanagan College Kelowna Campus
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