Sanjana
Edmonton,Canada
Summary
Dedicated Customer Service Representative with 6 years of experience in the retail industry, skilled in handling customer inquiries, resolving issues, and delivering exceptional service. Adept at managing high-volume interactions and maintaining records. Strong interpersonal skills, attention to detail, and ability to adapt to fast-paced environments. Eager to apply customer service expertise to assist military personnel and their families with housing services.
Transferable Skills for Housing Services Role
✔ Customer Assistance – Experience in helping customers with inquiries, similar to assisting military personnel with housing-related questions.
✔ Problem-Solving – Ability to resolve complaints efficiently, useful in handling tenant concerns.
✔ Records Management – Experience handling transactions and documentation, applicable to processing housing applications.
✔ Multitasking in Fast-Paced Environments – Well-equipped to manage multiple housing-related requests simultaneously.
Overview
7
7
years of professional experience
Work History
GSA
Kit Kit Convenience store
Edmonton, Canada
03.2023 - 05.2024
- Greeted customers, answered questions and provided assistance with purchase
- Delivered fast and friendly service to handle questions and service complaints
- Maintained cleanliness of the store, including floors, shelves, counters and windows
- Operated cash register to process customer transactions accurately and efficiently
- Supervising staff members, train them, Count cash for all shift to deposit in bank, help manager with ordering of groceries etc
Customer Service Representative
True North Freight Solutions Inc.
Georgetown, ON
08.2022 - 10.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Supervisor
Shell Gas Station
Edmonton, Canada
10.2021 - 07.2022
- Greet my guests and provide them with excellent customer service
- Perform cashiering duties and help manager with paperwork
- Evaluated staff performance, communicating feedback, and setting personal goals
- Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction
- Ensured proper inventory levels were maintained through accurate ordering of supplies as needed
- Implemented safety protocols and ensured employees followed them consistently
Guest Service Attendant
Petro Canada
Kelowna, Canada
08.2020 - 01.2021
- Provide my guests with the best customer service
- Give additional tasks to other employees such as cleaning, sanitizing, stocking shelves etc
- Supported recruiting, training, and professional development efforts
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately
- Managed daily operations of store to ensure efficiency and productivity
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports
Assistant Manager
7-Eleven
Kelowna, Canada
08.2018 - 07.2020
- Help the customers and provide the best customer experience
- Perform cashiering duties and help with paperwork
- Cycle count of products in the store to know the shortage
- Investigated customer complaints, identifying and changing processes to remove faults
- Managed daily workloads by organizing schedules and delegating tasks
- Met customer demands by tracking market changes and revising strategies accordingly
- Oversaw employee recruitment, training and onboarding processes
Shift - Customer Service
Triple o's Restaurant
Kelowna, Canada
09.2017 - 07.2018
- Opening or Closing the store and do the duties accordingly
- Help the kitchen staff
- Take Drive-Thru and front orders and pack them accordingly
- Doing end of shift, count the cash and drop the extra cash
Education
2 years Diploma - General Arts, Communication, Calculus, English, Physics, History, Political Science, Wine and Tourism, Business Maths, Economics
Okanagan College Kelowna Campus
Kelowna, BC12.2019
Skills
- ✔ Customer Service & Conflict Resolution
- ✔ Problem-Solving & Decision-Making
- ✔ Records Management & Data Entry
- ✔ Strong Communication & Active Listening
- ✔ Customer service
- ✔ Team Collaboration & Multitasking
- ✔ Attention to detail
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
GSA
Kit Kit Convenience store
03.2023 - 05.2024
Customer Service Representative
True North Freight Solutions Inc.
08.2022 - 10.2022
Supervisor
Shell Gas Station
10.2021 - 07.2022
Guest Service Attendant
Petro Canada
08.2020 - 01.2021
Assistant Manager
7-Eleven
08.2018 - 07.2020
Shift - Customer Service
Triple o's Restaurant
09.2017 - 07.2018
2 years Diploma - General Arts, Communication, Calculus, English, Physics, History, Political Science, Wine and Tourism, Business Maths, Economics
Okanagan College Kelowna Campus