SANJANA PRASAD KUMAR
Guelph,Ontario
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Sales Advisor
Boots UK
Farringdon, London
09.2022 - 02.2024
- Updated inventory records regularly according to stock levels.
- Developed knowledge of company products, services, pricing plans, promotions, competitors.
- Greeted customers upon arrival in store or when answering phone calls.
- Assisted in setting up displays for new merchandise or special events.
- Educated customers about product features and benefits through demonstrations or presentations.
- Processed orders, returns, exchanges and refunds efficiently and accurately.
- Helping out with medicines in the family section.
- Got titled the head of the cosmetics department.
- Maintained an accurate record of customer interactions and transactions.
- Built relationships with customers by providing exceptional service throughout each transaction.
- Handled cash register operations including opening and closing procedures.
- Key holder of the store.
Health Care Assistant
Firstcall 247 Care Home Agency
Cheltenham, Gloucestershire
03.2023 - 06.2023
- Transported patients to different locations within the facility or to appointments outside the facility.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Interacted positively with family members of patients while delivering compassionate care.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Prepared beds and equipment for use by healthcare professionals.
- Provided comfort measures such as back rubs and positioning of bedridden patients.
Customer Sales Advisor
Primark
Tottenham Court Road, London
10.2021 - 09.2022
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Greeted and assisted customers to foster positive experiences.
Pathology Lab Study Guide
Greenwich mortuary
Greenwich, London
02.2022 - 02.2022
- Post-mortem on 4 bodies although focusing mostly on one case of suicide.
- Fluid collection for hematology and toxicology test
- Weighed organs to note abnormalities
- Thorough check for hemorrhage in organs
Research Intern
Al-Rajhi Saudi Agricultural Co., Clone Biotech
Riyadh, Saudi Arabia
06.2019 - 06.2019
- Prepared presentations outlining research results for senior management team members.
- Gathered and analyzed data using qualitative methods.
- Organogenesis Tissue Culturing
- Micropropagation of date palms
Sophomore Intern
SRM Institute of Science and Technology
Chennai, India
10.2018 - 10.2018
- Maintained accurate records of all activities performed throughout internship period.
- Setting up adherent and suspension cell cultures.
Education
Master of Science (MSc) - Forensic Medical Science
Queen Mary University
London, UK09.2022
Bachelor of Technology (B.Tech) - Genetic Engineering
SRM Institute of Science And Technology
Chennai, India06-2021
Skills
- Instruments: PCR, Gel Electrophoresis, Cell streaking (using L rod, glass beads and pipette tip), Cell transformation, Plasmid isolation, DNA isolation, Southern blotting, Centrifuge, Native PAGE, Digital PCR, SDS PAGE Software
- Tools: R-Programming, PubMed, TrEMBLE, PERL, Biopython
- Subjects/Electives: Human physiology, Genes and Diseases, Developmental Genetics, Medical Microbiology, Microbial
- Genetics, Molecular Techniques, Molecular Biology of genes
- Courses: Immunology, Human Genetics, Biochemistry, Recombinant DNA Technology, Enzyme engineering, Animal Cell
- Culture and Transgenic Technology, Stem Cell Biology, Bioinformatics, Genetic Counseling, Molecular Medicine
- Communication Skills:Verbal Communication: Clear and persuasive speaking skills to explain products or services to customers effectively
Listening Skills: Active listening to understand customer needs and concerns
Written Communication: Ability to write clear, concise emails and messages - Product Knowledge: In-depth understanding of the products or services being sold to provide accurate information and answer questions
- Sales Skills: Persuasion: Ability to convince customers of the value of products or services
- Negotiation: Skills to handle objections and close sales effectively
- Upselling and Cross-selling: Identifying opportunities to sell additional products or services
- Customer Service Skills: Patience: Staying calm and patient, especially with difficult customers
Empathy: Understanding and addressing customer emotions and needs
Problem-Solving: Finding solutions to customer issues and complaints - Technical Skills: CRM Software: Proficiency in using Customer Relationship Management (CRM) systems to manage customer interactions and data
- Time Management: Ability to manage multiple tasks efficiently and prioritize work to meet deadlines
- Interpersonal Skills: Building rapport with customers and colleagues to create a positive work environment and enhance customer relationships
Affiliations
1. Student member of ‘Indian Society of Human Genetics’.
2. Member of ‘The Charted Society of Forensic Sciences’.
Accomplishments
- SRM Institute of Science and Technology, Undergraduate research student
- Guide: Dr A Swapna Geetanjali, Topic: Analysis of AV2 gene in a monopartite Chili leaf curl virus (ChiLV) for its movement function, Primer designing for AV2 Genes from GUC1 infectious clone and gene amplification by PCR, Cloning of AC4 and AV1 genes into pCAMBIA1302, Agro inoculation of AV2 genes to grown chilli plants, Gene expression confirmation by GUS Assay
- SRM Institute of Science and Technology, Undergraduate research student
- Guide: Dr Satish Ramalingam, Topic: Cancer Stem Cell Isolation, Trypsinization and sub culturing of cancer cells, Analysing cell confluency, Viewing cancer cells under an inverted microscope
- Project recognized as best working model in Multi Disciplinary Design Course Exhibition held at SRM Institute of Science and Technology (3rd November, 2019) - Working model topic: Cardiac Monitoring System.
Interests
EXTRA CURRICULAR ACTIVITIES, POSITION OF RESPONSIBILITY AND VOLUNTEER WORK Part of the SRM Choir group and performed in group as well as solo music events in Milan’18, Milan’19, Jhalak’17, Jhalak’18 Awarded 2nd place in inter-house competition (Jalak’19) for duet singing Was selected as the vice convener for the SRM Music Club Was elected as the Music club Convener for the final year Awarded 2nd place in Stars of Pazhayannur, a music reality show Class representative for the genetic engineering batch of 20-21
Languages
Timeline
Health Care Assistant
Firstcall 247 Care Home Agency
03.2023 - 06.2023
Customer Sales Advisor
Boots UK
09.2022 - 02.2024
Pathology Lab Study Guide
Greenwich mortuary
02.2022 - 02.2022
Customer Sales Advisor
Primark
10.2021 - 09.2022
Research Intern
Al-Rajhi Saudi Agricultural Co., Clone Biotech
06.2019 - 06.2019
Sophomore Intern
SRM Institute of Science and Technology
10.2018 - 10.2018
Master of Science (MSc) - Forensic Medical Science
Queen Mary University
Bachelor of Technology (B.Tech) - Genetic Engineering
SRM Institute of Science And Technology
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