Sanjana Kumari
Grande Prairie,AB
Overview
5
5
years of professional experience
Work History
Supervisor
OSL Retail Services
01.2024 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Electronics Sales Associate
OSL Retail Services Walmart
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Customer Service Sales Representative
Walmart
10.2021 - 05.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Determined customer needs and interests to recommend products to customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Customer Service Desk Associate
Home Depot
05.2022 - 08.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
Physical Therapist
Ivy Hospital
06.2019 - 01.2021
- Improved patient mobility by developing personalized treatment plans and monitoring progress.
- Reduced recovery time for patients with sports injuries through targeted exercises and massage techniques.
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Maintained open lines of communication with referring physicians to ensure coordinated care efforts.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
- Trained new physical therapists and physical therapy assistants regarding policies and standards of care.
- Monitored patient progress and adjusted treatment plans accordingly.
- Educated patients on proper body mechanics and injury prevention to avoid risk of re-injury.
Education
Associate of Science - Kinesiology
Northwestern Polytechnic College
Grande Prairie04.2023
Bachelor of Physical Therapy - Science
Lovely Professional University
Jalandhar, India05.2019
Skills
- Interpersonal and Written Communication
- Product Recommendations
- Electronics Brands
- Sales Strategy
- Product Promotions
- Display Maintenance
- Inventory Oversight
- Sales Assistance
- Customer Service
- Active Listening
- Inventory Management
- Decision Making
- Multitasking Abilities
- Performance Analysis
- Inventory and Stocking
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Supervisor
OSL Retail Services
01.2024 - Current
Electronics Sales Associate
OSL Retail Services Walmart
06.2023 - Current
Customer Service Desk Associate
Home Depot
05.2022 - 08.2022
Customer Service Sales Representative
Walmart
10.2021 - 05.2023
Physical Therapist
Ivy Hospital
06.2019 - 01.2021
Associate of Science - Kinesiology
Northwestern Polytechnic College
Bachelor of Physical Therapy - Science
Lovely Professional University
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