Sanjana Joju

• Delivered excellent service to customers by responding to inquiries, resolving issues, and processing transactions efficiently.
• Handled POS systems, maintained accuracy in product and inventory data, and ensured smooth front-end operations.
• Collaborated with team members and supervisors to meet daily sales and service targets.

• Developed and maintained interactive dashboards in Power BI and Tableau to support executive decision-making across the Sales, Marketing, and Finance teams.
• Extracted and analyzed large datasets using SQL and Excel to identify trends and patterns in user engagement, revenue, and customer retention.
• Conducted data cleaning, normalization, and transformation of raw data from multiple sources, including CRM tools and SQL databases.
• Collaborated with internal stakeholders to design custom reports and automate KPIs, reducing the manual reporting workload by 40%.
• Supported monthly and quarterly business reviews with data-driven insights, visualizations, and reports.
• Provided ad-hoc analysis for various business units, and contributed to customer churn analysis using statistical methods in Python.
• Worked with tools including JIRA, ClickUp, and Zendesk for task tracking and customer feedback analysis.

Key achievements:

• Designed a sales performance dashboard that helped increase regional sales by 12%.
• Developed a churn prediction model that improved customer retention strategies.