Sanjana Hossain
Winnipeg
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
5
5
years of professional experience
Work History
Line Cook
Earls Kitchen+Bar
01.2021 - 12.2024
Server Assistant
Fairmot Hotel
08.2022 - 12.2022
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Sales Associate
Dynamic Cellular
06.2022 - 12.2022
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Front Desk Agent
Fairfield Inn & Suites by Marriott
07.2022 - 12.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Receptionist
Radisson Blu Water Garden
01.2020 - 11.2020
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Post Secondary Diploma - Hotel and Hospitality Services
Manitoba Institute of Trade and Technology
Winnipeg12.2022
Skills
- Ability to Work Under Pressure
- Ability to Multitask
- Fast Learner
- Excellent Customer Service
- Communication Skills
- Food Safety and Sanitation Practices
Languages
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Server Assistant
Fairmot Hotel
08.2022 - 12.2022
Front Desk Agent
Fairfield Inn & Suites by Marriott
07.2022 - 12.2022
Sales Associate
Dynamic Cellular
06.2022 - 12.2022
Line Cook
Earls Kitchen+Bar
01.2021 - 12.2024
Front Desk Receptionist
Radisson Blu Water Garden
01.2020 - 11.2020
Post Secondary Diploma - Hotel and Hospitality Services
Manitoba Institute of Trade and Technology
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