Sanjana Deswal
1651 Tenley Drive,Canada
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Tim Hortons
Kingston, ON
04.2022 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Maintained accurate records of sales, labor and other costs.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
Volunteer
National Cadet Corps, NCC
Haryana , India
12.2018 - 03.2020
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Provided administrative support to department leads to help organize events and fundraisers.
- Tracked service activities and outcomes against outlined plans and goals.
Education
Diploma - Business
St. Lawrence College
Kingston, ON09.2023
High School Diploma -
DAV Centenary Public School
Haryana, India04.2020
Skills
- Team Supervision
- Customer Satisfaction
- POS systems operations
- Customer Relations
- Operations Management
Languages
English
Full Professional
Certification
First aid & CPR
Food handlers certification
References
Available upon request
Timeline
Restaurant Supervisor
Tim Hortons
04.2022 - Current
Volunteer
National Cadet Corps, NCC
12.2018 - 03.2020
Diploma - Business
St. Lawrence College
High School Diploma -
DAV Centenary Public School