Sanjana Bindroo
Summary
Experienced customer and sales service representative with a strong focus on providing exceptional client service. Proven ability to deliver top-level customer service and effectively resolve client inquiries. Energetic and results-oriented, passionate about developing relationships, cultivating partnerships, and driving business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate, Corporate Credit Cards
Bank of Montreal
06.2024 - Current
- Assist customers needs and advise on commercial banking and Corporate Credit Card Strategies that meet their objectives
- Enhanced the accuracy of customer request processing through detailed information provided in the tools.
- Effectively responded to customer inquiries, demonstrating a high level of professionalism.
- Handled the paper request using the apps IBM/ Ecor within a provided timeline and responded to the accounts appropriately
- Adheres to regulatory and compliance requirements including AML, FCAC, and consumer provision requirements
- Manage all transactional outcomes of inbound customer calls or defer to the appropriate internal business groups
- Successfully adhered to quality standards for calls and paper requests.
- Efficiently handled escalated calls, delivering satisfactory resolutions for customers and the company.
- Ensured proper follow-up for improved customer satisfaction.
Recruiter (Internship)
Seven Mentor India
02.2018 - 07.2018
- Handled full life cycle sales-focused recruitment services from initial discussions, job postings, candidate screening/ interviews, and evaluation discussions
- Have a good knowledge of offer negotiation with candidates, including total compensation and benefits; balancing the need to engage top talent, as well as working within salary bands and guidelines
- Operate as a strategic business partner to Hiring Managers, Executives, and department heads: coordinate and lead weekly meetings with key portfolio contacts to discuss hiring plans and strategies for engaging passive candidates
- Have hands-on experience on the Internal portals to post the jobs, review the resume, and share with the Hiring Managers
- Have the experience to have an initial screening call with the resource to understand their core skills, and communication and share the notes with Hiring Manager.
Customer Service Representative
HCL /Client: Development Bank of Singapore (DBS)
12.2016 - 01.2017
- Interacted with customers on chats, calls, and emails consuming a minimum amount of resolution time to provide and process information in response to inquiries, concerns, and requests about services and products
- Resolve customer complaints and diverted escalations to the management when needed
- Managed high volumes of inbound and outbound calls in a fast-paced environment to build, cultivate and establish lucrative client relationships
- Researched resolutions contacted necessary departments and responded to customers by phone or email as a follow-up
- Stayed up to date on company offerings, product inventories, and industry trends to increase revenue and maintain customer satisfaction
- Performed online troubleshooting, identified problems, and provided advice to solve client issues
- Maintained weekly call logs and provided a status report to Team Leader on time
- Maintained consistent communication with the leadership team to deliver customer service effectively and helping to monitor performance metrics.
Education
Post-graduation degree Dual Major in Human Resources and Marketing Management with Entrepreneurship -
Trent University
01.2022
Successfully Completed Introduction to Communication and English Composition Certificates -
Western Governor University
01.2021
Bachelor of Business Administration (BBA) in Human Resource Management -
Savitribhai Phule Pune University
01.2016
Skills
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint & OneNote)
- Proficient in IBM/Ecor, TSYS, CDL, Spend dynamics, EPS Administrations, and Centre suite applications
- Proficient with a variety of tech stack and Microsoft Applications - Skilled in CRM Tools
- Client Relationship Building
- Teamwork and Collaboration
- Product and service knowledge
- Time management abilities
- Multitasking
- Attention to Detail
- Active Listening
- Problem-solving abilities
- Call center experience
Certification
Currently enrolled in an IFC (Investment funds in Canada) and looking to pursue the certification.
Timeline
Associate, Corporate Credit Cards
Bank of Montreal
06.2024 - Current
Recruiter (Internship)
Seven Mentor India
02.2018 - 07.2018
Customer Service Representative
HCL /Client: Development Bank of Singapore (DBS)
12.2016 - 01.2017
Post-graduation degree Dual Major in Human Resources and Marketing Management with Entrepreneurship -
Trent University
Successfully Completed Introduction to Communication and English Composition Certificates -
Western Governor University
Bachelor of Business Administration (BBA) in Human Resource Management -
Savitribhai Phule Pune University
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