SANJANA BAKSHI
Milton,ON
Summary
With 9+ years of experience, I bring a wealth of knowledge as a Business Analyst and Data Analyst, specializing in Power BI, Tableau, Power Query, and Business Intelligence. I have worked with diverse clients across industries, both big and small, in North America and abroad
Overview
10
10
years of professional experience
Work History
Business System Analyst
TCS
01.2022 - Current
- Construct workflow charts and diagrams; studying system capabilities; writing specifications
- Improve systems by studying current practices, designing modifications
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
- Follow and align processes with the Software Development Lifecycle processes and Agile, policies and standards
- Prepare technical reports by collecting, analyzing, and summarizing information and trends
- Working closely with Product Owner and translating the requirements into user stories and acceptance criteria
- Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group
- Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports with the Product Owner
- Creating the project vision document, business requirement document, Requirement traceability matrix, Functional requirement specifications and use-case diagram
- Suggest changes to senior management using analytics to support your recommendations
- Actively participate in the implementation of approved changes
- Works on the creation of test plans; creates and executes test cases
- Ensures all test artifacts adhere to testing standards
- Logs defects and produces bug reports and Performs root-cause analysis with Web Solutions developers
- Participates in project cross-functional team meetings and provides QA status updates
- Contributes to assessing go-live readiness, participates in product release process
- Participates in project closure activities
- Provides on-going support for live applications
- Prioritizes and manages own workload to deliver quality results and meet timelines.
Business Administrator
Givex Canada Corporation
ON, CA
06.2019 - 12.2021
- Work closely with the internal Givex operations teams: Product Development, Sales, Quality Assurance, and Client Services
- Work directly with major clients to support the management of ongoing programs
- Converting data into actionable insights by predicting and modeling future outcomes
- Collecting, processing, and analyzing data for the sales trends of the gift cards
- Take direction from different Project Development Managers on ongoing projects
- Lead client scoping calls to gain an understanding of client goals and requirements
- Build and test surveys
- Launch surveys and respond to participant questions and/or issues
- Understand and work with proprietary survey software to determine how to deliver on the diagnostic needs of clients
- Address client questions and manage client expectations while maintaining a high standard of customer service
- Identify opportunities for process improvement
- Work independently managing multiple tasks and assigned duties.
Business Analyst
WNS Global Service (P) Ltd
Gurgaon, India
10.2014 - 02.2019
- Assist in financial modelling, budgeting, and forecasting to support strategic planning and resource allocation
- Collect, analyze, and interpret data to identify trends, insights, and opportunities for improvement in our treatment programs and business operations
- Develop and maintain dashboards and reports to track key performance indicators (KPIs) and provide regular updates to senior management
- Conduct market research and competitive analysis to identify growth opportunities and potential risks within the addiction and mental healthcare industry in UK and USA
- Collaborate with cross-functional teams to identify and document current processes, pain points, and inefficiencies
- Propose and implement process improvements and optimizations to enhance the quality of care and operational efficiency
- Work closely with Leadership Teams to gather and document business requirements for new initiatives, projects, or systems
- Ensure alignment between business needs and technological solutions
- Lead or contribute to the planning and execution of projects related to business process improvements, system implementations, and data analysis
- Monitor project progress and ensure that deliverables are completed on time and within budget
- Effectively communicate findings, recommendations, and project updates to stakeholders at all levels of the organization
- Collaborate with stakeholders to gather feedback and ensure alignment with business objectives
- Establish and maintain data governance practices, including data quality standards, data documentation, and data security protocols
- Ensure compliance with relevant data privacy regulations and industry standards.
IT Specialist
Software One India Pvt. Ltd
09.2013 - 10.2014
- Collected, analyzed, communicated, and maintained robust management information
- Maintain client database for reports generation and supply data to various teams
- Deliver ad-hoc reports within stringent timelines
- Quality checking of raw data and internal reports to provide error-free reports
- Monitored and identified potential risk situations/ impacts, and make recommendations while escalating to the management
- Quality checking of raw data and internal reports to provide error-free reports
- Monitored and identified potential risk situations/ impacts, and make recommendations while escalating to the management.
Education
Post Graduate Diploma in Information Technology -
IMT-CDL
01.2013
Bachelor of Technology (Information Technology) -
M. D. University
01.2011
Skills
- Overall 8 experience working as a Business Analyst
- Experience in writing Business Requirement Document (BRD), Functional Requirement Document (FRD), Data Mapping, Project Charter, Stakeholder Analysis Document, User Stories, proposed process, streamline system data flows using UML’s, process mapping using MS-Visio
- Proficiency in developing reports and dashboards through CRM and BI tools (Power BI,Tableau, Cognos and Informatica)
- ICAgile Certified Professional Agile Coaching (ICP-ACC)
Timeline
Business System Analyst
TCS
01.2022 - Current
Business Administrator
Givex Canada Corporation
06.2019 - 12.2021
Business Analyst
WNS Global Service (P) Ltd
10.2014 - 02.2019
IT Specialist
Software One India Pvt. Ltd
09.2013 - 10.2014
Post Graduate Diploma in Information Technology -
IMT-CDL
Bachelor of Technology (Information Technology) -
M. D. University
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