SANJANA
Markham
Summary
Customer service professional with 5+ years of experience in the manufacturing industry, specializing in providing technical support, managing client relationships, and coordinating with internal and external teams. Proficient in preparing quotes, managing forecasts, and working with global operation sites to meet delivery schedules. Strong organizational and analytical skills, with experience in CRM, MRP, and ERP systems. Committed to delivering exceptional customer service while meeting business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SUPERVISOR & EVENT MARKETING COORDINATOR
YA BARI INC OA TIM HORTONS
03.2023 - Current
- Collaborated with cross-functional teams to execute direct marketing campaigns, resulting in a 10% increase in customer engagement.
- Assisted in developing and implementing strategic marketing initiatives that aligned with company goals.
- Analyzed market trends and consumer behavior to provide actionable insights, identifying growth opportunities that contributed to a 15% increase in profitability.
- Contributed creative ideas and insights to enhance campaign effectiveness, leading to the successful launch of new products.
TEAM LEADER - MARKETING OPERATIONS
HOMESENSE
10.2021 - 02.2023
- Led a team in executing marketing campaigns, ensuring alignment with business objectives.
- Provided administrative support for projects, including data entry, scheduling, and report generation.
- Assisted in the development of social media content and online marketing initiatives, boosting brand visibility.
CUSTOMER SERVICE REPRESENTATIVE
ECLERX SERVICES
02.2020 - 09.2021
- Handled inbound customer inquiries, providing tailored solutions and improving satisfaction rates by 20%.
- Developed an Excel-based dashboard for tracking customer feedback, enhancing service quality.
- Assisted in creating marketing materials for customer outreach, contributing to client retention.
- Provided insights on customer behavior that informed targeted marketing strategies.
Education
Canadian Securities Course -
Canadian Securities Institute
Toronto, ON11-2024
BBS - Business Studies
Seneca College of Applied Arts And Technology
09-2023
Skills
- Customer Service & Technical Support
Expertise in handling customer inquiries, providing tailored solutions, and managing technical requests - Forecast Analysis & Book-to-Ship Estimates
Experience in analyzing customer forecasts and preparing accurate estimates to ensure timely deliveries - Cross-Functional Collaboration
Worked closely with product managers, regional sales managers, and global teams to align on customer orders
- CRM, MRP, & ERP Systems
Proficient in managing customer data and orders using various systems - Microsoft Office Suite
Advanced proficiency in Excel, Word, and other MS Office tools for data analysis and reporting - Organizational & Analytical Skills
Strong ability to manage multiple tasks and projects efficiently, with a focus on detail and accuracy
Certification
- Digital Marketing Foundations – LinkedIn Learning, 2024
- Introduction to Market Research – Coursera, 2024
- Finance and Bookkeeping Certification – LinkedIn Learning, 2024
Accomplishments
- Earned certification in the Marketing and Accounting field
- Two-time DEAN'S HONOR LIST
- Led a cross-functional team to successfully implement a new project management system, resulting in a 20% increase in team productivity and 15% reduction in project delivery time.
Timeline
SUPERVISOR & EVENT MARKETING COORDINATOR
YA BARI INC OA TIM HORTONS
03.2023 - Current
TEAM LEADER - MARKETING OPERATIONS
HOMESENSE
10.2021 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
ECLERX SERVICES
02.2020 - 09.2021
- Digital Marketing Foundations – LinkedIn Learning, 2024
- Introduction to Market Research – Coursera, 2024
- Finance and Bookkeeping Certification – LinkedIn Learning, 2024
Canadian Securities Course -
Canadian Securities Institute
BBS - Business Studies
Seneca College of Applied Arts And Technology
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