Sanjan Rajaratnam
Marketing
Montreal,QC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Hilton Hotel
Family Friends Business
Montreal , QC
09.2022 - Current
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Delivered services to customer locations within specific timeframes.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Monitored inventory deliveries to minimize product losses and prep for service.
- Followed recipes and chef instructions to prepare food correctly.
- Monitored food temperatures and quality throughout shifts.
- Managed time to juggle multiple tasks simultaneously with ease.
SuperC
Customer Service Department
Montreal , QC
04.2020 - 07.2022
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Connected callers with appropriate professional, department, or business.
- Operated switchboard and routed incoming calls to appropriate departments.
- Interacted with customers by phone, email, or in-person to provide information.
- Produced high-quality communications for internal and external use.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Airbnb Host
Friend Businesses
Montreal, QC
09.2019 - 03.2021
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School -
LaurenHill Academy
Saint-Laurent, QC 09.2015 - 06.2020
Vanier College
Saint-Laurent, QC 08.2020 - 12.2020
Skills
Flexible and Adaptable
Interviewing skill
Creative problem solving
Order fulfillment
Staff education and training
Technical Support
Self-Motivated
Retail Sales
Written and oral communication
Multitasking Abilities
Good Telephone Etiquette
Decision-Making
Excellent Communication
Teamwork and Collaboration
Problem-Solving
Strategic planning and analysis
Team Bonding
Effective leader
Analytical and Critical Thinking
Timeline
Hilton Hotel
Family Friends Business
09.2022 - Current
Vanier College
08.2020 - 12.2020
SuperC
Customer Service Department
04.2020 - 07.2022
Airbnb Host
Friend Businesses
09.2019 - 03.2021
High School -
LaurenHill Academy
09.2015 - 06.2020