Saniyah Ramos Gonzalez
Twentynine Palms
Summary
Experienced customer service and sales professional in leadership, leasing, and retail roles. Skilled at building client relationships, resolving issues efficiently, and managing administrative tasks with accuracy. Motivated, adaptable, and ready to excel in remote environments.
Overview
5
5
years of professional experience
Work History
Leasing Professional
Concord Rents
Orlando
04.2025 - 02.2026
- Delivered excellent customer service to prospects and residents, resolving issues quickly.
- Managed high-volume calls, emails, and inquiries while maintaining strong response times.
- Conducted property tours and converted leads into signed leases.
- Maintained organized records and supported daily administrative options.
Co-Leader
Amscot Financial
Orlando
06.2022 - 09.2024
- Delivered exceptional customer service, enhancing client satisfaction and retention.
- Efficiently processed diverse financial transactions, ensuring accuracy and compliance.
- Managed store operations, maintaining cash balance and security protocols.
- Resolve customer inquiries and issues, fostering trust and loyalty.
Sales Associate
Best Buy
Orlando
04.2021 - 05.2022
- Resolved complex customer issues, ensuring satisfaction and loyalty.
- Collaborated with team for seamless service, enhancing customer experience.
- Processed transactions efficiently, improving checkout speed and accuracy.
- Assisted customers with product selection, boosting sales and satisfaction.
- Contributed to store displays, enhancing visual appeal and organization.
Education
Econ River High School
Orlando, FloridaSkills
- Customer Service & Client Relations
- Sales & Upselling
- Leadership & Team Coordination
- Conflict Resolution
- Communication (Verbal & Written)
- Time Management & Multitasking
- CRM / Property Management Software (Yardi)
Timeline
Leasing Professional
Concord Rents
04.2025 - 02.2026
Co-Leader
Amscot Financial
06.2022 - 09.2024
Sales Associate
Best Buy
04.2021 - 05.2022
Econ River High School