Saniya Verma
Toronto,Ontario
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Completed multiple projects in high-stress environments. A meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
2
2
years of professional experience
Work History
General Manager
McDonald's
11.2022 - Current
- Developed and implemented strategies to increase sales and increased profitability by25%
- Managed payroll, employee reviews, training, schedules
- Monitored financial performance, and controlled expenses to provide financial stability and long-term organizational growth.
- Handled recruiting, hiring and orientation of new team members.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managing and ordering inventory, and monthly inventory count
- Implemented waste control strategies to optimize profit
First Assistant Manager
McDonald's
06.2022 - 10.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reviewed sales and gross profit report to assess company efficiency.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Swing Shift Manager/People Manager
McDonald's
06.2021 - 05.2022
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts as well as customer conflicts, by actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Conducted onboarding process for new employees and responsible for performance reviews of staff members
Education
Post Graduate Diploma - Human Resource Management
York University
Toronto, ON05.2021
Post Graduate Diploma - Business Management
York University
Toronto, ON05.2020
Bachelor of Commerce - Banking And Finance
Symbiosis College of Arts And Commerce
Pune, India06.2018
Skills
- Administrative Skills
- Customer Experience
- Communication Skills
- Inventory Control
- Organizational Restructure and Change
- Supervision and Coaching and Training
- Labor Cost Controls
- Performance Evaluations
- Staff Management
- Staff Retention Programs
- Sales Planning and Implementation
- Problem Resolution
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Increased sales by 26% while reducing food costs
- Reduced employee turnover by 20% by creating and implementing a positive work environment
Timeline
General Manager
McDonald's
11.2022 - Current
First Assistant Manager
McDonald's
06.2022 - 10.2022
Swing Shift Manager/People Manager
McDonald's
06.2021 - 05.2022
Post Graduate Diploma - Human Resource Management
York University
Post Graduate Diploma - Business Management
York University
Bachelor of Commerce - Banking And Finance
Symbiosis College of Arts And Commerce