Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Saniya Verma

Toronto,Ontario

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Completed multiple projects in high-stress environments. A meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

2
2
years of professional experience

Work History

General Manager

McDonald's
11.2022 - Current
  • Developed and implemented strategies to increase sales and increased profitability by25%
  • Managed payroll, employee reviews, training, schedules
  • Monitored financial performance, and controlled expenses to provide financial stability and long-term organizational growth.
  • Handled recruiting, hiring and orientation of new team members.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managing and ordering inventory, and monthly inventory count
  • Implemented waste control strategies to optimize profit

First Assistant Manager

McDonald's
06.2022 - 10.2022
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Swing Shift Manager/People Manager

McDonald's
06.2021 - 05.2022
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts as well as customer conflicts, by actively listening to concerns and finding appropriate middle ground.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Conducted onboarding process for new employees and responsible for performance reviews of staff members

Education

Post Graduate Diploma - Human Resource Management

York University
Toronto, ON
05.2021

Post Graduate Diploma - Business Management

York University
Toronto, ON
05.2020

Bachelor of Commerce - Banking And Finance

Symbiosis College of Arts And Commerce
Pune, India
06.2018

Skills

  • Administrative Skills
  • Customer Experience
  • Communication Skills
  • Inventory Control
  • Organizational Restructure and Change
  • Supervision and Coaching and Training
  • Labor Cost Controls
  • Performance Evaluations
  • Staff Management
  • Staff Retention Programs
  • Sales Planning and Implementation
  • Problem Resolution

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Increased sales by 26% while reducing food costs
  • Reduced employee turnover by 20% by creating and implementing a positive work environment

Timeline

General Manager

McDonald's
11.2022 - Current

First Assistant Manager

McDonald's
06.2022 - 10.2022

Swing Shift Manager/People Manager

McDonald's
06.2021 - 05.2022

Post Graduate Diploma - Human Resource Management

York University

Post Graduate Diploma - Business Management

York University

Bachelor of Commerce - Banking And Finance

Symbiosis College of Arts And Commerce
Saniya Verma