Saniya Vahora
Sault Ste. Marie,ON
Overview
3
3
years of professional experience
Work History
Financial Services Representative
Attain Finance
Sault Ste. Marie, Ontario
08.2024 - Current
- Provided personalized financial advice, ensuring clients’ needs were met while maintaining fiduciary responsibility, and conducted collection calls as well.
- Conducted financial assessments and ensured all paperwork was accurate to improve the customer experience.
- Managed 100 to 120 inbound and outbound calls daily for debt recovery, ranking in the top 5% for performance.
- Delivered clear and effective information during outbound calls, achieving high customer satisfaction.
- Ensured accurate cash balancing, transaction reconciliation, and smooth shift transitions by following opening and closing procedures.
- Handled electronic payments and negotiated payment plans in compliance with FDCPA guidelines, thoroughly documenting each transaction.
- Assessed consumer and business accounts, assigning them to appropriate debt repayment programs.
- Analyzed account data, created tailored financial plans, and managed client portfolios effectively.
- Addressed and resolved client concerns regarding financial matters in a timely and efficient manner.
- Proficiently used CURO for in-store services, and CITO for online services to process transactions and manage customer data.
- Processed credit and loan documentation accurately.
Team Leader
Macdonald's
Sault Ste. Marie, Ontario
07.2022 - 07.2024
- Delivered excellent customer service by addressing inquiries, resolving complaints, and ensuring satisfaction.
- Operated the cash register, processed transactions, and handled payments with accuracy.
- Prepared food items according to company standards while maintaining food safety and cleanliness.
- Worked efficiently in a fast-paced environment, multitasking to meet customer demands.
- Collaborated with team members to maintain smooth operations and high service standards.
- Promoted menu items and specials, contributing to increased sales.
- Adhered to all company policies, including safety and hygiene regulations.
Education
Bachelor of Science - Biology
Algoma University
Sault Ste. Marie, ON08-2024
Skills
- Laboratory techniques
- Research methodologies
- Customer service
- Critical thinking
- Time management
- Strong communication
- Detail-oriented
- Data analysis
Reference
- Kelsey Haskett, Branch Manager at Attain Finance
Email: kelseyhaskett@cashmoney.ca
Timeline
Financial Services Representative
Attain Finance
08.2024 - Current
Team Leader
Macdonald's
07.2022 - 07.2024
Bachelor of Science - Biology
Algoma University