Brittany Loney
Hagersville
Summary
Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care.
Overview
12
12
years of professional experience
Work History
Switchboard Operator
West Haldimand General Hospital
11.2023 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Documented messages and forwarded to correct individual.
- Initiate code dispatch through paging system when required;
- Page necessary departments
- Provides clerical and business support to the admitting department;
- Obtains all pertinent patient data and enters this into the database, and completes insurance forms for admissions.
Front Desk Supervisor
SPENCE DIAMONDS
08.2011 - Current
- Responsible for all administrative, data entry and financial handling and accuracy within the store
- Professionally acted as the first and last point of contact for clients on the phone or in-person within the branch
- Organized and maintained all client files and orders within the store
- Managed all correspondence between clients and studio for repairs with extreme attention to detail due to cost and sentimental nature of products dealt with
- Completed scheduling for retail store (14 staff members) and scheduling of store maintenance
- Tracked and updated all inventory price changes and completed weekly inventory – alerting Head Office to any inventory discrepancies with urgency; responsible for shipping and receiving of inventory on a daily basis
- Followed company guidelines regarding inventory control; tracked and reordered store supplies as needed
- Performed all Opening and Closing procedures on the computer system for the store
- Properly and accurately operate the point-of-sale register system
- Responsible for all store banking; follow-up to confirm client financial approvals before orders arrive in store.
Unit Secretary - 3B Cardiology
TORONTO WESTERN HOSPITAL
04.2018 - 01.2021
- Managed all administrative tasks to ensure smooth unit operations (answered phones, booked appointments, filed records, ordered supplies, greeted patients/families, emailing and regular mail, etc.)
- Assist on other units when short staffed
- Gained proficiency with outbound and inbound calling, to ensure optimal customer service
- Gathered, analyzed, and reported daily/weekly/monthly reports
- Preparation of charts
- Book porters for patients and pick up/drop off broken equipment from unit(s)
- Book transportation services for patients internal and external (Spectrum, Voyageur)
- Processed patients being admitted, transferred and discharged
- Regularly communicated with management team and district, and senior regional managers when appropriate.
Unit Secretary
MACKENZIE HEALTH
03.2019 - 04.2020
- Working knowledge of Medical Terminology
- Inputs data information for admissions, transfers and discharges into system
- Responds to telephone inquiries and call bells, and communicates with staff, patents and families
- Communication and collaboration with other departments as required
- Files, orders supplies, and other clerical duties as assigned
- Book transportation and appointments (internal and external)
- Enters consultants, print labels and completes work list on Epic.
Education
College Diploma - Medical Administrative
SHERIDAN COLLEGE
01.2014
Skills
- Talent for identifying patient needs and presenting appropriate service offerings
- Demonstrated ability to gain patient trust and provide exceptional follow-up
- Typing: 75WPM
- Utilizes organization skills to create goals and set priorities for long-term and short-term successes
- Medical Terminology proficiency
- Proficient with Microsoft Office (including Word, Excel, PowerPoint, Access, and Outlook), as well as other medical software - (EMR/EPR, OHIP, York Med, Express Scribe, Universal, Meditech and EPIC)
- Patient Chart Maintenance
- Patient Database Updates
- Lab Test Documentation
- Insurance Claims
References
References available upon request
Languages
English
Full Professional
Timeline
Switchboard Operator
West Haldimand General Hospital
11.2023 - Current
Unit Secretary
MACKENZIE HEALTH
03.2019 - 04.2020
Unit Secretary - 3B Cardiology
TORONTO WESTERN HOSPITAL
04.2018 - 01.2021
Front Desk Supervisor
SPENCE DIAMONDS
08.2011 - Current
College Diploma - Medical Administrative
SHERIDAN COLLEGE
Similar Profiles
Laura DungeyLaura Dungey
Registered Nurse, Emergency Department at West Haldimand General HospitalRegistered Nurse, Emergency Department at West Haldimand General Hospital
Samantha LangeSamantha Lange
Registered Practical Nurse at West Haldimand General HospitalRegistered Practical Nurse at West Haldimand General Hospital
Harpreet Kaur DhaliwalHarpreet Kaur Dhaliwal
Nursing Student at Haldimand War Memorial HospitalNursing Student at Haldimand War Memorial Hospital