Sanith Ravindran
Toronto,ON
Summary
15+ years in Technology Operations, Information Technology across the Enterprise with vast experience ranging from Incident, Change, Problem Management and risk analytics. Proven ability to translate business needs into technology requirements that supports the company's business objectives. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Impact and ability to multitask and work under pressure (tight deadlines) while balancing strategic design goals against business objectives. Enthusiastic, risk taker and self-organized on work load management, prioritizing and reporting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Production Services Analyst
Royal Bank of Canada (RBC)
01.2018 - Current
- Facilitate in completing the execution of the HSBC Bank Canada acquisition on March 2024. The integration work across our Retail and Commercial Bank, Wealth Management, Capital Markets and every function within the bank with more than 4,000 employees working together to execute the largest acquisition.
- Evaluated and sanctioned modifications aligning with Enterprise standards and Capital Markets requirements, safeguarding regulatory adherence and optimizing operational efficiencies
- Acting as reviewer and approver for all Capital market changes and for all other LOBs which impact Capital Markets
- Conduct and facilitate daily CAB meeting
- Implemented monthly Plan and Emergency activities, leading Disaster Recovery changes; reduced system downtime by 20% and increased data recovery efficiency by 30%
- Detailed review on unauthorized, unsuccessful and unplanned changes
- Ensure compliance of submitted change records in accordance with the states policies including all change events that have the potential to impact multiple LOBs
- Assess the change impact – Capital Market and non-Capital Market changes
- Conduct impact analysis and assess change readiness
- Identify potential impacted users and locations and communicate with the users if required
- Develop strong partnership with third parties to afford early identification and end to end management and control of change events impacting business
- Change management responsibility for all firm wide changes
- Hosting the global cab/chasing for approvals/hosting the TDR (Technical debt Remediation) call/planning and co-ordination of change window time from several business operations
- Coordinated build process between teams to ensure only needed changes were included
- Enable the design, development, delivery, and management of key communications within QTS and within Enterprise
- Ensure proper Change and Task closure, follow up with the task assignee and change coordinators on the topics of timely closure, PIV attachment and other items
- Joining problem management call to discuss issues, concern or providing updates on weekly meeting
- Creating and working on Action plan such as quality improvement plan, performance improvement, Plan to improve process procedure to reduce manual work
- Create reports such as but not limited to Monthly reporting, PIV reporting and processes
- Provide updates to the charts where applicable and identify solutions for more efficient reporting and accuracy of reporting data.
Analyst II – Sys Admin & Support
Bank of America Continuum
06.2010 - 07.2017
- Providing value-add analysis (scenario and stress testing, regression analysis, portfolio optimization).
- Manage daily risk review and top risk identification.
- Conducting comprehensive risk assessments to identify and evaluate financial, operational or regulatory risks.
- Prepare and present risk reports to upper management and clients for their decision making.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Driving the problem enhancement process for all the reactive and proactive RCAs
- As a part of the problem management initiative, hosting and driving the firm wide performance and stability call (Daily Scrum Call) converting the initiatives and action into minor and major projects
- Participate and facilitate the problem management conference bridges for root cause analysis post incident mitigation
- Ensure that the records are meeting Enterprise and QTS KPI requirements in terms of resolution incident and problem tickets
- Assigning a root cause task to the responsible team via servicenow and ensuring that the action plans are noted assigned and documented via PRM document and same is uploaded on problem ticket via servicenow and tracking the action items deriving out of an RCA as proactive measure
- Prioritize teamwork load and effectively delegate responsibilities across assigned area of responsibility
- Coordinating with the business operations and clients understanding analyzing drafting the requirements and working with the technology teams on development plans
- As part of Business Continuity Management incorporated a building evacuation plan for the India site by recruiting 30 employees as volunteers which enhanced the risk register
- Participated and drove Major Incident Management, Disaster Recovery and Crisis Event Management process enhancement project
- Created and improved service management process and documentation to minimize customer impact during changes
- Ensure production issues are dealt with and resolved in a timely and efficient manner with minimal impact to business
- Pro-actively prepare for planned maintenance over weekends, DR exercise and all major rollouts and execution
- Supporting On call duties for major activities during weekend.
Business Analyst
Electronic Data Systems
01.2007 - 05.2010
- Monitor service groups and queues listed in the Monitored Service Groups and Queues section for P1 tickets
- Maintaining the process, procedure and toolsets up to date to ensure effective handling of critical incidents
- Facilitating all critical incidents technical and management conference bridges
- Handling of all priority 1 incidents impacting the business continuity for all infrastructures including applications and servers
- Improve the availability of critical systems by mitigating the risk of outages
- Reduce the time to restore critical servers when the outage does occur
- Providing impact details to the client service team and working on a client communication in line with the technology details of incident
- Handle all GRC P1s related to outage and network issues and ensure they are worked upon and addressed immediately
- Enabling IT to effectively respond to customer outages promptly
- Coordinate/manage all the changes till closure
- These changes are from network, server and application support team
- Acknowledging, following up and managing the root cause analysis for all escalations through grc feedback and negative feedback through Service desk
- Ensure immediate follow-up with customer and escalate the issue to the correct support group immediately
- Joined bridge line and did multi-tasking of two bridges during weekend shift when team strength was low
- Proactively taken preventive actions to reduce outages and Managing Escalations
- Using best practice method improved lowering of P1 tickets from 20 percentile to 9 percentile monthly which was then used globally.
Help Desk coordinator
Sutherland Global Services
04.2006 - 01.2007
- Worked as a customer care executive in supporting and troubleshooting of Norton Anti-Virus
- Helping customers in upgrading and renewing of Norton Internet Security
- Only associate to handle APAC, AMER and EMEA clients and was assigned as Shift Lead due to outstanding performance.
Education
Post-Graduation Diploma in Information Technology (PGDIT) -
Symbiosis College
01.2010
Bachelor of Commerce - undefined
Mumbai University
01.2006
Skills
- Risk Mitigation
- Process enhancement
- Root Cause Analysis
- Documentation And Reporting
- Continuous Improvement
- Incident Reporting
Certification
- ITILv3 Foundation Examination Certified
- ITIL Intermediate Lifecycle Stream – Service Operation – Credential ID – GR754043566SR
- Certified ScrumMaster (CSM) – Credential ID -1728298
- Advance Certified ScrumMaster(A-CSM)
- Certified Scrum Product Owner (CSPO)
- Advance Certified Scrum Product Owner (A-CSPO)
- Six Sigma Green Belt
- VMware Certified Professional 6 Data Center
- Experience on working reporting tool such as Tableau 2021.4
- Risk tool Enterprise Risk Management(ERM)
Timeline
Production Services Analyst
Royal Bank of Canada (RBC)
01.2018 - Current
Analyst II – Sys Admin & Support
Bank of America Continuum
06.2010 - 07.2017
Business Analyst
Electronic Data Systems
01.2007 - 05.2010
Help Desk coordinator
Sutherland Global Services
04.2006 - 01.2007
Post-Graduation Diploma in Information Technology (PGDIT) -
Symbiosis College
Bachelor of Commerce - undefined
Mumbai University
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