Sanish Luximon
Gatineau,QC
Summary
Highly organized and detail-oriented professional with over two years of experience in administrative and customer service. I am seeking a position as a medical office assistant, administrative assistant, or customer service representative, where I can leverage my skills in managing client records, scheduling appointments, and providing excellent customer service. Adept at maintaining efficiency in fast-paced environments, and contributing to team success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Agent
ICF- Ontario Electricity Support Program
Ottawa, ON
11.2023 - Current
- Provided excellent customer service in a professional and timely manner.
- Sorted applications and scanned them before accurately entering them in the system database.
- Built sustainable relationships and engaged with customers by taking the extra mile.
- Identified customer needs and followed with team lead by providing accurate information.
- Managed sensitive customer information database and updated customer files.
Financial Representative Agent
Gatestone & Co.
North York, ON
04.2023 - 08.2023
- Provided timely, efficient, and courteous customer service to clients in a fast-paced, high-stress environment.
- Resolved customer issues by providing solutions or escalating them to the appropriate department, if necessary.
- Negotiated, planned, and assisted customers with payment resolutions.
- Researched and answered customer questions regarding accounts and payments.
- Processed electronic payment transactions and provided support if necessary.
- Managed a customer information database, and updated customer files on a regular basis.
Customer Service Specialist
Epiq Global
Ottawa, ON
10.2022 - 01.2023
- Managed over 70 inbound and outbound calls on a regular basis whilst maintaining high customer service standards.
- Developed a thorough understanding of the company's products & services to be able to better serve clients.
- Identified customers' needs and offered tangible solutions based on the company's products and services.
- Researched customer questions and issues and provided answers in a concise and timely manner.
- Built and maintained long-lasting client relationships by being personable, polite, friendly and understanding, which in turn ensured customer satisfaction and retention.
- Maintained records of phone conversations in a centralized call center database.
- Frequently attended educational seminars for technological upskilling.
- Ensured and promoted a safe and open working environment to other colleagues.
Education
Diploma - Medical Office Assistant
Eastern College
Fredericton, NB06.2022
Skills
- Microsoft Office (Word, Excel, Outlook, OneDrive)
- Time management
- Multi-tasking
- Stress-tolerant
- Conscientious
- Meticulous
- Personable
- Exceptional organizational skills
- Detail-oriented
- Call handling
- Customer service
- Payment processing
- Communication skills
- Efficient data entry
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Customer Service Representative Agent
ICF- Ontario Electricity Support Program
11.2023 - Current
Financial Representative Agent
Gatestone & Co.
04.2023 - 08.2023
Customer Service Specialist
Epiq Global
10.2022 - 01.2023
Diploma - Medical Office Assistant
Eastern College
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