Sanil Hudda
Toronto,Canada
Summary
Motivated and customer-focused professional with proven leadership experience in hospitality and customer service. Strong background in team supervision, training, and operations management. Skilled at problem-solving, driving customer satisfaction, and improving operational performance. Adept at managing teams, handling budgets, and maintaining high service standards. Seeking to leverage my leadership and service excellence as a Management Trainee at Enterprise.
Overview
9
9
years of professional experience
Work History
Supervisor
Rosie's Burger
Toronto, Canada
05.2023 - Current
- Oversee daily restaurant operations, ensuring exceptional customer service and smooth workflows.
- Supervise and train staff, providing ongoing coaching to enhance team performance.
- Manage inventory, coordinate shift schedules, and ensure adherence to company policies.
- Resolve customer concerns promptly and professionally to maintain high satisfaction levels.
- Collaborate with management to implement promotional strategies and meet sales targets.
Assistant General Manager
The Burgers Priest
Toronto, Canada
01.2022 - 12.2023
- Implemented sales strategies to achieve company targets through effective daily operations.
- Interpreted P&L statements while controlling costs of sales and labor.
- Oversaw inventory management, budgeting, and weekly action plans to maximize profitability.
- Managed hiring, onboarding, and ongoing staff training to develop a high-performing team.
- Fostered a culture of accountability and collaboration to enhance guest satisfaction.
Shift Supervisor
The Burgers Priest
Toronto, Canada
04.2021 - 01.2022
- Facilitated operational planning and team management to drive efficiency.
- Delivered exceptional service standards while training team members on best practices.
- Conducted regular performance reviews to assess staff development and growth.
- Resolved customer issues promptly, ensuring high satisfaction levels.
Customer Service Associate
Go4Customer
Ahmedabad, India
01.2016 - 09.2017
- Handled customer queries with empathy, ensuring high first-contact resolution rates.
- Achieved top performance metrics and contributed to team-wide success.
- Participated in training and mentoring programs to improve service quality.
Education
Advanced Diploma in Business Administration - International Business
Centennial College
Toronto, ONSkills
- Microsoft Office Suite
- POS systems
- Staff scheduling
- Inventory management
- Email communication
- Data entry
- Report generation
- Sales strategies
- Performance management
- Quality control
Availability
Immediate
References
Available upon request
Work Authorization
Eligible to work in Canada
Languages
Portuguese
Professional
Gujarati
Native/ Bilingual
Hindi
Professional
English
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor
Rosie's Burger
05.2023 - Current
Assistant General Manager
The Burgers Priest
01.2022 - 12.2023
Shift Supervisor
The Burgers Priest
04.2021 - 01.2022
Customer Service Associate
Go4Customer
01.2016 - 09.2017
Advanced Diploma in Business Administration - International Business
Centennial College
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