Sanika Shete
Mississauga,ON
Summary
Dynamic professional with a proven track record in leadership and communication, demonstrated at Apollo Tech Services through exceptional customer service and conflict resolution. Skilled in attention to detail and skills management, I excel in enhancing customer satisfaction and team efficiency. Achieved a significant improvement in service delivery by implementing strategic customer service practices.
Overview
2
2
years of professional experience
Work History
Customer Service
Apollo Tech Services
Mississauga, ON
07.2024 - 12.2024
- Ensured that customer service standards were met by providing excellent customer service skills.
- Greeted customers and provided customer service assistance.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Implemented strategies to support customer service delivery.
- Created detailed reports of customer service interactions.
- Upheld customer service standards throughout each shift.
- Provided friendly customer service to all guests.
- Emphasized fast, friendly customer service.
Camp Counselor
Periwinkle play school
Pune , Maharastra
07.2024 - 08.2024
- Documented camp activities and progress of campers for administrative records and communication with parents.
- Administered first aid and notified emergency medical personnel.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Coordinated and led group activities for campers and counselors.
Babysitter
Kulkarni Family
Toronto, Ontario
07.2023 - 08.2024
- Led hands-on activities consistent with child's interests and skills.
- Remaining alert at all times while caring for multiple children simultaneously.
- Used organization and time management skills to multitask and keep children on set schedules.
- Prepared nutritious meals to promote children's health.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Balanced schedules to promote optimal rest, play and educational periods.
Teen Council
Toronto Public library
Toronto, Ontario
10.2023 - 06.2024
- Supervised and coordinated work activities of personnel.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Met with staff to discuss rules, regulations and work-related problems.
- Completed and maintained time and attendance forms and inventory lists.
- Planned, organized, facilitated and promoted diverse recreational programs.
Stage Crew Member
North Toronto Collegiate Institute
Toronto, Ontario
02.2023 - 06.2024
- Loaded and unloaded supplies from trucks as part of set construction process.
- Ensured that all audio and visual components were functional prior to showtime.
- Received direction from production staff regarding cues, timing.
- Assisted in the setup and tear down of stage equipment, props, and furniture.
- Communicated effectively with production staff about any technical issues that arose.
- Maintained a safe working environment by adhering to safety protocols.
After-School Tutor
North Toronto Collegiate Institute
Toronto, Ontario
10.2022 - 05.2023
- Reviewed class materials and discussed reading assignments, boosting comprehension.
- Monitored students' progress and provided feedback on areas of improvement.
- Presented tutoring workshops and academic support sessions for small groups.
- Assisted with homework assignments as needed.
- Conducted one-on-one and group tutoring sessions to enhance understanding of subject material.
- Maintained up-to-date knowledge of curriculum changes and educational practices to provide current and effective tutoring.
Education
High School Diploma -
North Toronto Collegiate Institute
Toronto, ON06-2024
Skills
- Communication
- Leadership
- Attention to detail
- Skills management
- Conflict resolution
- Excellent customer service
Affiliations
- Badminton player
- Art Council member
- Neuropsychology Club president
- Peer assistance Leader
- Ultimate frisbee player
Accomplishments
- Gold medal 2 consecutive years for girls single in badminton
- Silver medal in Ultimate frisbee
Languages
English
Professional
Hindi
Professional
Marathi
Professional
Timeline
Customer Service
Apollo Tech Services
07.2024 - 12.2024
Camp Counselor
Periwinkle play school
07.2024 - 08.2024
Teen Council
Toronto Public library
10.2023 - 06.2024
Babysitter
Kulkarni Family
07.2023 - 08.2024
Stage Crew Member
North Toronto Collegiate Institute
02.2023 - 06.2024
After-School Tutor
North Toronto Collegiate Institute
10.2022 - 05.2023
High School Diploma -
North Toronto Collegiate Institute
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