Sania Prendergast
Summary
Accomplished Residential House Cleaner and Guest Service Manager with a proven track record at The Crossing At Ghost River, showcasing strong leadership and exceptional communication skills. Expert in enhancing client satisfaction and streamlining operations, evidenced by training new hires and leading by example in both cleanliness and guest service excellence.
Overview
8
8
years of professional experience
Work History
Residential House Cleaner
The Pink Wand Cleaning Services
10.2023 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments/homes after move-out or prior to move-in.
- Trained all new hires on proper Pink Wand cleaning standards and protocols.
- Adhered to professional house cleaning checklist.
Residential House Cleaner
Daisy's Cleaning Service
03.2022 - 09.2023
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Sanitized apartments/homes after move-out or prior to move-in.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
Import and Export Coordinator (practicum)
Pro-Formance Intermodal Ltd.
02.2021 - 03.2022
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Prepared and submitted reports on import and export activity to management.
Guest Service Manager
The Crossing At Ghost River
01.2019 - 03.2020
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Responsible for wedding events from the site tours to the organizing and coordinating the events.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
Housekeeping Supervisor
The Crossing At Ghost River
08.2016 - 12.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
Education
Diploma - Logistics And Supply Chain Management
Reeves College
Calgary, AB04-2021
Diploma - Hospitality And Tourism Management
American Hospitality Academy
Miami, FL02-2006
Diploma - Business Administration And Management
Duff's Business College
Kingston, Jamaica06-1987
Skills
- Reliability and punctuality
- Great organizational skills
- Strong leadership
- Exceptional communication
- Friendly, Courteous and service oriented
Languages
English
Native or Bilingual
Timeline
Residential House Cleaner
The Pink Wand Cleaning Services
10.2023 - Current
Residential House Cleaner
Daisy's Cleaning Service
03.2022 - 09.2023
Import and Export Coordinator (practicum)
Pro-Formance Intermodal Ltd.
02.2021 - 03.2022
Guest Service Manager
The Crossing At Ghost River
01.2019 - 03.2020
Housekeeping Supervisor
The Crossing At Ghost River
08.2016 - 12.2018
Diploma - Logistics And Supply Chain Management
Reeves College
Diploma - Hospitality And Tourism Management
American Hospitality Academy
Diploma - Business Administration And Management
Duff's Business College
Similar Profiles
Leticia DuarteLeticia Duarte
House Cleaner at Pink CleaningHouse Cleaner at Pink Cleaning
DEMETRIS WHITEDEMETRIS WHITE
Administrative Manager/Small Business Owner at Majic Wand ServiceAdministrative Manager/Small Business Owner at Majic Wand Service
Rachel ScharnettRachel Scharnett
Account Executive at WAND TV/ Block CommunicationsAccount Executive at WAND TV/ Block Communications
Lauren PerryLauren Perry
Residential House Cleaner/Commercial Cleaner at Heaven Sent CleaningResidential House Cleaner/Commercial Cleaner at Heaven Sent Cleaning
Isable BrownIsable Brown
Route Manager/Residential House Cleaner at Molly MaidRoute Manager/Residential House Cleaner at Molly Maid