Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Imran A Askar

Calgary,AB

Summary

Ambitious professional with a strong background in customer service and sales. Skilled at developing and nurturing client relationships while understanding their unique needs. Exceptional communication and interpersonal abilities enable consistent delivery of outstanding customer service by leveraging AI solutions and improving service level agreements within the organization. Deep passion for mental health advocacy, demonstrating commitment to making a positive impact in the community.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bilingual Customer Service & Sales Representative

Neo Financial
12.2022 - Current
  • Skillfully managed a significant influx of customer inquiries with both efficiency and compassion, achieving an impressive 95% satisfaction rate that bolstered client loyalty and garnered favorable reviews.
  • Demonstrated astute judgment and discretion in navigating intricate client challenges, ensuring smooth resolutions while exhibiting remarkable adaptability in high-pressure situations.
  • Fostered enhanced collaboration across departments to swiftly address escalated issues, consistently surpassing service delivery benchmarks with excellence.
  • Capitalized on upselling and cross-selling strategies to create additional revenue streams.
  • Consistently recognized as a top performer, driven by an unwavering commitment to surpassing objectives and delivering exceptional results.

Customer Service & Sales Representative

Enterprise Rent-A-Car
01.2020 - 11.2022
  • Developed tailored solutions for customers, demonstrating strong problem-solving skills critical for roles requiring personalized approaches to individual needs
  • Efficiently managed time-sensitive tasks in a fast-paced environment, consistently achieving or exceeding daily service targets
  • Led proactive communication efforts to coordinate customer reservations and address scheduling conflicts, demonstrating reliability and clear communication
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.

Recreation Services Leader

City of Calgary
09.2017 - 03.2020
  • Executed comprehensive safety measures while adeptly overseeing a youth initiative, ensuring a secure and uplifting atmosphere that elevated service satisfaction.
  • Cultivated robust community connections through compassionate and attentive communication.
  • Worked closely with underprivileged families and vulnerable youth, facilitating their access to essential resources and enriching recreational activities.
  • Supported the onboarding of new hires and the enhancement of current training programs, meticulously gathering, organizing, and entering data into a digital database.

Education

Bachelor of Science Major in Computing And IT -

University of Athabasca
07-2026

Legal Assistant -

Southern Alberta Institute of Technology
12.2021

Skills

  • Conflict Resolution
  • Interpersonal communication skills
  • Incident Management
  • Escalation management
  • Multi-Disciplinary Collaboration
  • Adaptability in High-Stress Environments
  • Time Management & Prioritization
  • Documentation & Record-Keeping
  • AI Applications
  • Microsoft 365 & Google Workspace
  • Empathy & Active Listening
  • Client Advocacy

Certification

  • Standard First Aid with CPR & AED Level C Certificate, St John’s Ambulance
  • Google IT Support Professional Certificate
  • Mental Health First Aid (MHFA)
  • First Aid for Opioid Poisoning

Timeline

Bilingual Customer Service & Sales Representative

Neo Financial
12.2022 - Current

Customer Service & Sales Representative

Enterprise Rent-A-Car
01.2020 - 11.2022

Recreation Services Leader

City of Calgary
09.2017 - 03.2020

Bachelor of Science Major in Computing And IT -

University of Athabasca

Legal Assistant -

Southern Alberta Institute of Technology

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Imran A Askar