Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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SANGYE YANGCHEN

SCARBOROUGH,ON

Summary

Dynamic administrative professional with extensive experience at Providence Healthcare, The Salvation Army and excelling in confidentiality compliance and problem resolution. Proven track record in managing high-volume requests and achieving a 99% resolution rate. Skilled in document preparation and adept at maintaining organized records, ensuring seamless operations in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Clerk

The Salvation Army (TGHC)
Toronto
04.2025 - Current
  • Answered phones in a courteous manner while providing excellent customer service.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Organized and maintained filing systems for confidential documents.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Performed reconciliation of payroll accounts on a regular basis.
  • Maintained accurate records of all payroll transactions.
  • Provided support in identifying critical path activities to ensure deadlines are met.
  • Resolved scheduling disputes between internal stakeholders in an effective manner.
  • Performed data entry into computer systems for tracking purposes.
  • Ensured compliance with established policies and procedures related to scheduling activities.
  • Analyzed historical data from previous weeks to anticipate future staffing needs.

CLERK/RECEPTIONIST

PROVIDENCE HEALTHCARE
SCARBOROUGH, ONTARIO
05.2024 - Current
  • Executed diverse administrative functions to support the team.
  • Managed confidential information with discretion and care.
  • Scheduled meetings, organized materials, and facilitated activities.
  • Prioritized daily activities and meeting requests, addressing urgent issues as needed.
  • Screened and reviewed incoming communications, processing correspondence and directing to appropriate personnel.
  • Ensured that tracking of requests was maintained while preparing various reports and summaries.
  • Effectively managed staffing needs by coordinating replacements, successfully covering 97% of the shifts without gaps during emergencies or absences.
  • Ensuring confidentiality with healthcare compliance and policies.
  • Handled 5+ complaints or concerns weekly with professionalism, achieving a 99% resolution rate to ensure visitor and patient satisfaction.
  • Manage front-desk operations, ensuring a smooth workflow and organization.

HR Intern

Second Bind
Toronto, Ontario
09.2024 - 01.2025
  • Oversaw end-to-end recruitment, including resume processing and candidate screening.
  • Coordinated in-person, virtual, and phone interviews to ensure efficient scheduling.
  • Assisted in developing policies related to workplace health and safety initiatives.
  • Organized events and team-building activities to promote a positive work environment.
  • Designed recruiting materials, including posters and certificates for branding purposes.
  • Managed high-volume candidate interactions, averaging six applicant calls daily.

RECEPTIONIST, CASHIER, SALES ASSOCIATE

TEXTILE INDUSTRY
OOTY, TAMIL NADU
10.2022 - 01.2023
  • Greet customer with a bright attitude, manage and maintain visitor management system and document accordingly contributing to 30% increase in visitor satisfaction that year
  • Answered incoming calls and questions about visitors needs in person and online regarding products and services
  • Handled cash and credit payments
  • Managed the database, mails, and accurate client records.

Education

Bachelors in business administration. -

TERESIAN COLLEGE MYSORE
MYSORE, KARNATAKA
09-2022

Ontario Graduate Certificate in Human Resources Management. -

GEORGIAN @ILAC
TORONTO, ON

Skills

  • Senior services and long-term care expertise
  • Confidentiality compliance
  • Request tracking and follow-up
  • Document preparation and analysis
  • Schedule and calendar management
  • Material organization and preparation
  • Team collaboration and support
  • Project assistance and management
  • Maintaining records and reports
  • Problem resolution
  • Team collaboration
  • Calm under pressure
  • Administrative support
  • Data entry
  • Microsoft Suite (Excel, Word,Outlook etc)
  • ADP
  • EPIC

Websites

Certification

  • Human Resources: Leadership and Strategic Impact
  • Accessibility for Ontario's with Disabilities Act. (AODA)
  • Workers Health and Safety Awareness. (OHSA)
  • Executive member of Mysore Tibetan Student Association (MTSA) 2020-2021 Education Coordinator.
  • 2021-2022 House captain.
  • Certificate of Business English Skills (A) with Sapience Academy and Management Solutions.

Timeline

Clerk

The Salvation Army (TGHC)
04.2025 - Current

HR Intern

Second Bind
09.2024 - 01.2025

CLERK/RECEPTIONIST

PROVIDENCE HEALTHCARE
05.2024 - Current

RECEPTIONIST, CASHIER, SALES ASSOCIATE

TEXTILE INDUSTRY
10.2022 - 01.2023

Bachelors in business administration. -

TERESIAN COLLEGE MYSORE

Ontario Graduate Certificate in Human Resources Management. -

GEORGIAN @ILAC

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SANGYE YANGCHEN