SANGYE YANGCHEN
SCARBOROUGH
Summary
Organized and detail-oriented professional with a diverse background in administrative, customer service, and human resources roles within healthcare and professional office environments. Experienced in effectively prioritizing and managing tasks in high-pressure settings, while consistently upholding exceptional standards of professionalism. Proficient in utilizing the MS Office Suite, adept at multitasking, and skilled in fostering positive relationships across all levels of an organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE, RECEPTIONIST
PROVIDENCE HEALTHCARE
05.2024 - Current
- Welcoming visitors and patients with compassion and empathy, making them feel comfortable
- Answering inquiries on emails, fielding phones, and in-person inquiries from families, patients, healthcare professionals, by providing them with information or directing them to the appropriate location or department
- Ensuring confidentiality with healthcare compliances and policies
- Managing staffing needs by finding and coordinating replacements to ensure coverage
- Handling complaints or concerns from visitors and patients with professionalism, striving to resolve issues
- Prepared to handle emergencies, such as code scenarios
- Manage and maintain the reception area, ensuring it is clean, organized, and welcoming
- Coordinate maintenance requests for infrastructure, including general repairs and upkeep
- Greet visitors, manage the company phone lines, and direct them to the appropriate person or department
- Respond to customer reviews, feedback, and inquiries in a professional and timely manner to maintain a positive image of the healthcare facility
Associate Team Member
Tibetan Women's Association of Ontario
02.2024 - Current
- Took part in community initiatives and major demonstrations supporting Tibetan rights and the preservation of Tibetan culture
- Actively participating in demonstrations advocating for Tibetan issues in Toronto
- Supported the Annual Membership Drive and grassroots initiatives empowering Tibetan women
- Contributed to fundraising efforts and programs that strengthen community ties
HUMAN RESOURCES INTERN
SECOND BIND
09.2024 - 01.2025
- Managed the recruitment lifecycle, including processing resumes, administering assessments, and screening candidate
- Coordinated in-person, virtual (Zoom), and phone interviews, ensuring smooth scheduling and communication
- Contributed to policy development and workplace health and safety initiatives
- Assisted in performance evaluations and implemented employee engagement strategies
- Organized events, meetings, and team-building activities to foster a positive work environment
- Designed and created workplace materials, such as posters and certificates, to support organizational communication and recognition programs
RECEPTIONIST, CASHIER, SALES ASSOCIATE
TEXTILE INDUSTRY
10.2022 - 11.2023
- Greet customer with a bright attitude, manage and maintain visitor management system and document accordingly contributing to 30% increase in visitor satisfaction that year
- Answered incoming calls and questions about visitors needs in person and online regarding products and services
- Handled cash and credit payments
- Managed the database, mails, and accurate client records
Education Coordinator
Mysore Tibetan Students Association
10.2020 - 09.2021
- Managed educational programs and initiatives for the Mysore Tibetan Students Association, a student-run organization supporting Tibetan students
- Coordinated and led academic workshops, tutoring sessions, and educational events to enhance students' learning experiences and academic success
- Planned and executed social events, including fresher parties and graduation celebrations, fostering community spirit and engagement within the student body
- Collaborated with peers and community partners to address educational needs and advance the association's mission, while ensuring smooth operation and successful event outcomes
Education
Ontario Graduate Certificate - Human Resources Management
GEORGIAN @ILAC
01.2025
Bachelor's - Business Administration
TERESIAN COLLEGE MYSORE
09.2022
Skills
- Microsoft Office Suite
- Ability to work under pressure
- Great customer service
- Communication skills
- Active listening
- Attention to detail
- Creative problem solving
- Critical thinking
- Customer needs assessment
- Flexibility
- Multi-lingual
Certification
- Human Resources: Leadership and Strategic Impact
- Workers Health and Safety Awareness (OHSA)
- Accessibility for Ontario's with Disabilities Act (AODA)
- Certificate of Business English Skills (A) with Sapience Academy and Management Solutions
Websiteportfolioprofiles
LinkedIn, http://www.linkedin.com/in/
Languages
English
Full Professional
Tibetan
Native or Bilingual
Tamil
Full Professional
Hindi
Full Professional
Timeline
HUMAN RESOURCES INTERN
SECOND BIND
09.2024 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE, RECEPTIONIST
PROVIDENCE HEALTHCARE
05.2024 - Current
Associate Team Member
Tibetan Women's Association of Ontario
02.2024 - Current
RECEPTIONIST, CASHIER, SALES ASSOCIATE
TEXTILE INDUSTRY
10.2022 - 11.2023
Education Coordinator
Mysore Tibetan Students Association
10.2020 - 09.2021
Bachelor's - Business Administration
TERESIAN COLLEGE MYSORE
- Human Resources: Leadership and Strategic Impact
- Workers Health and Safety Awareness (OHSA)
- Accessibility for Ontario's with Disabilities Act (AODA)
- Certificate of Business English Skills (A) with Sapience Academy and Management Solutions
Ontario Graduate Certificate - Human Resources Management
GEORGIAN @ILAC
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