Sangugan Wigneswaran
Scarborough, Toronto,ON
Summary
Quality focused Dual-Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
12
12
years of professional experience
Work History
Dual-Store Manager
Freedom Mobile Inc
01.2019 - Current
- Managing 2 locations with overall total of 20 employee's
- Upgraded 2 low performing Retail Stores to Higher Tiers in 1 Year
- Won Entrepreneur of District title, for creative unique thinking
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Store Manager
Glentel Wirelesswave/Tbooth
01.2017 - 11.2018
- As Multi-carrier recommended different companies to suit customers need
- Brand Ambassador for Rogers, Fido, Bell, Virgin Mobile, Lucky, and Chatr
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Sales Consultant
Bell Canada
01.2016 - 11.2016
- Recognized and commented for excellent customer service on numerous occasions both by management and customers
- Effectively resolved customer issues in professional and friendly manner which often resulted in winning trust and confidence of customers
- Met and exceeded daily and monthly sales goals and KPI’s on regular basis and recognized as one of High Performers in team
- Represented as Small Business prime
- Managed all inventory and inventory counts
- Completed E.A.S.E Training
- As Brand Ambassador of Bell Canada effectively promoted Bell home services such as mobility, home phone, internet and cable services professionally and with integrity
- Effectively contribute ideas in team meetings to improve and enhance best customer experience and improve selling skills of entire team
- As second key-holder supervised rest of staff, executed opening and closing procedures including handling cash and banking
Sales Consultant
The Source (Bell) Electronics Inc
08.2011 - 12.2015
- Recognized and commented for excellent customer service on numerous occasions both by management and customers
- Met and exceeded daily and monthly sales goals and KPI’s on regular basis and recognized as one of High Performers in team
- Won best Sales Consultant of Month Award on numerous occasions
- Effectively resolved customer issues in professional and friendly manner which often resulted in winning trust and confidence of customers
- As Brand Ambassador of Bell Canada effectively promoted Bell home services such as mobility, home phone, internet and cable services professionally and with integrity
- Effectively contribute ideas in team meetings to improve and enhance best customer experience and improve selling skills of entire team
- As second key-holder supervised rest of staff, executed opening and closing procedures including handling cash and banking
Education
Bachelor's of Arts - Business Economics
York University
Toronto, ON01.2018
Diploma -
Lester B. Pearson Collegiate Institute
Scarborough, ON01.2013
Skills
- Management Team Building
- Employee Supervision and Motivation
- Multitasking and Organization
- Payroll Management
- Shift Scheduling
- Staff Development
- Documentation and Reporting
- Policies and Procedures
- Recruiting and Hiring
- Inventory Management
- Performance Evaluation and Monitoring
- Managing Operations and Efficiency
- Problem Resolution
Languages
English
Full Professional
Tamil
Full Professional
Timeline
Dual-Store Manager
Freedom Mobile Inc
01.2019 - Current
Store Manager
Glentel Wirelesswave/Tbooth
01.2017 - 11.2018
Sales Consultant
Bell Canada
01.2016 - 11.2016
Sales Consultant
The Source (Bell) Electronics Inc
08.2011 - 12.2015
Bachelor's of Arts - Business Economics
York University
Diploma -
Lester B. Pearson Collegiate Institute