SANGSHIN JUNG
Thornhill,ON
Overview
10
10
years of professional experience
Work History
Sales Associate
Glentel Inc.
04.2023 - 06.2025
- Identified customer needs to implement personalized sales strategies, enhancing satisfaction levels.
- Maintained store operations by ensuring the cleanliness and functionality of demo phones.
- Developed and executed strategic sales plans utilizing personal networks and social media to exceed targets.
- Created detailed sales logs to systematically approach potential clients and expand customer base.
- Presented and sold mobile solutions from brands including Bell, Rogers, and Virgin Plus, aligning products with customer lifestyles.
- Surpassed key business objectives related to sales targets and operational efficiency consistently.
Crew Member
McDonald's Canada
11.2022 - 04.2023
- Prepared food items adhering to safety and quality standards.
- Operated cash register, processing customer payments efficiently.
- Managed order-taking and payment collection, ensuring accuracy in transactions.
- Maintained cleanliness of restaurant lobby, front counter, and restrooms throughout shifts.
- Resolved customer complaints promptly, ensuring positive dining experiences.
- Input patron orders into store computer system for accurate processing.
- Crafted beverages such as coffee drinks, smoothies, and milkshakes per company guidelines.
- Ensured cleanliness of workstations and dining areas to uphold hygiene standards.
Bakery Sales Clerk
Sobey's Vaughan
01.2018 - 06.2020
- Resolved customer complaints promptly while maintaining professionalism at all times.
- Provided exceptional service to enhance customer satisfaction and loyalty.
- Processed returns and exchanges in accordance with established store policies.
- Prepared food items according to recipes while adhering to health codes and regulations.
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product selections and special requests.
- Operated cash registers to process customer purchases.
- Provided excellent customer service by responding to inquiries promptly and courteously.
Freelance Translator
UMICE Inc.
, ON
09.2015 - 02.2017
- Delivered accurate translation services for diverse clients, ensuring culturally appropriate communication.
- Managed multiple translation projects simultaneously, meeting deadlines while maintaining high quality.
- Reviewed and edited translations to enhance clarity and accuracy.
- Trained new translators on company processes and best practices for efficiency.
- Arranged hotel and airport accommodations for foreign buyers, facilitating seamless travel experiences.
- Welcomed company representatives, providing detailed information about relevant businesses.
- Confirmed technical terminology accuracy during translation revisions to ensure consistency.
Education
Bachelor of Arts - Business Administration
York University
Toronto, None10-2013
Skills
- Sales strategies
- Customer relationship management
- Strategic planning
- Product presentation
- Data analysis
- Retail operations
- Conflict resolution
- Cross-selling techniques
- Customer engagement
- Friendly and outgoing
Languages
Korean
Professional
Timeline
Sales Associate
Glentel Inc.
04.2023 - 06.2025
Crew Member
McDonald's Canada
11.2022 - 04.2023
Bakery Sales Clerk
Sobey's Vaughan
01.2018 - 06.2020
Freelance Translator
UMICE Inc.
09.2015 - 02.2017
Bachelor of Arts - Business Administration
York University
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