Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Languages
Timeline
Generic
sangmin lee

sangmin lee

Wire Technician
Coquitlam,BC

Summary

Dynamic and results-oriented professional with extensive experience at IEM and OK Tour, excelling in troubleshooting systems and enhancing customer satisfaction. Leveraged problem-solving and safety practices to exceed productivity goals and streamline operations, achieving significant client retention and team efficiency improvements. Expert in configuring equipment and educating customers, fostering positive experiences and operational excellence.

Overview

4
4
years of professional experience
2
2
Language

Work History

Wire Technician

IEM
07.2022 - Current
  • Improved customer satisfaction by efficiently troubleshooting and repairing wire-related issues.
  • Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties.
  • Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
  • Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
  • Enhanced network performance for clients by conducting regular maintenance on wiring systems.
  • Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges or conflicts among team members.
  • Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
  • Reduced service downtime by promptly addressing and resolving wire connectivity problems.
  • Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
  • Supported team members with ongoing training initiatives, sharing knowledge on best practices for efficient operations within the field.

Tour Manager

OK Tour
05.2020 - 05.2022
  • Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
  • Built strong relationships with clients, resulting in a significant number of referrals.
  • Enhanced client satisfaction by personalizing tour itineraries based on specific interests and preferences.
  • Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
  • Coordinated special requests from clients such as dietary requirements or accessibility needs to ensure a seamless travel experience for all participants.
  • Optimized scheduling of activities based on group dynamics which enhanced overall travel experience.
  • Anticipated problems with meeting tour deadlines and developed alternative plans.
  • Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
  • Trained new Tour Managers in company policies, procedures, and best practices to ensure consistently high-quality experiences for all clients.
  • Conducted thorough research on destinations, cultural customs, historical sites, and unique attractions to provide accurate information and engaging narratives during tours.
  • Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.
  • Streamlined tour operations for increased efficiency through effective communication with suppliers and vendors.
  • Evaluated guest feedback after each tour to identify opportunities for improvement and implemented changes as needed.
  • Engaged positively with patrons and staff members, displaying enthusiasm and knowledge of travel areas.
  • Greeted guests warmly and explained what to expect on travel tours.
  • Sustained friendly, courteous communications with visitors throughout each tour.
  • Built personal relationships with guests to promote positive experiences.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.

Education

Gyeonggi-do - Bachelor of Music

Anyang University
Anyang City
02.1997

Skills

Safety practices

Accomplishments

I graduated from college in Korea, lived in the U.S. for 10 years I've also lived in Canada for 10 years, so I'm used to multiculturalism.

I've been dealing with customers for a long time, and now I'm a professional engineer, so I have a lot of communication and understanding.

Software

MS office

Languages

English
Intermediate (B1)
Korean
Bilingual or Proficient (C2)

Timeline

Wire Technician

IEM
07.2022 - Current

Tour Manager

OK Tour
05.2020 - 05.2022

Gyeonggi-do - Bachelor of Music

Anyang University

Similar Profiles

CREATE PROFILE
sangmin leeWire Technician