Sangita Rani Sahu SAHU
Calgary,AB
Summary
Dynamic customer service professional with proven problem-solving skills at Calgary Food Bank. Enhanced customer satisfaction by resolving complex issues and reducing call handling time. Adept in call center operations and effective communication, fostering strong client relationships and loyalty through empathetic support and detailed follow-up.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Calgary Food Bank
03.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Service Representative
Sundaram Business Services
05.2015 - 09.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelors In Technology - Electrical Engineering
Biju Pattnaik University of Technology
BhubaneswarSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Inbound phone calls
- Call center operations
- Communicating with clients
- Customer communications
- Answering questions
- Complaint resolution
- Product knowledge
- Technical support
- Customer relationship management
- Interpersonal skills
Languages
English
Professional Working
Hindi
Native or Bilingual
French
Elementary
Timeline
Call Center Representative
Calgary Food Bank
03.2025 - Current
Customer Service Representative
Sundaram Business Services
05.2015 - 09.2017
Bachelors In Technology - Electrical Engineering
Biju Pattnaik University of Technology
Similar Profiles
Gavin GrantGavin Grant
Volunteer at Calgary Food BankVolunteer at Calgary Food Bank
Saad MajidSaad Majid
Volunteer at Calgary Food BankVolunteer at Calgary Food Bank
Claudette MedjiogueClaudette Medjiogue
Volunteer Call Center at Calgary Food BankVolunteer Call Center at Calgary Food Bank