Summary
Overview
Work History
Education
Skills
PROFILE
PROFILE
Certification
FOIP
Best customer service
Timeline
Generic

SANGITA SHRIVASTAV

Summary

I can maximize my potential and contribute to the YMCA"s growth and pride, I am a Self-motivated development professional well-versed in individual, foundational fundraising techniques. Excellent track record of managing donor relationships and identifying new partnerships to increase fundraising support.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Volunteering as a Administrative Assistant

Salvation Army
08.2023 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Performed research to collect and record industry data.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Maintained inventory of office supplies and placed orders.

Cashier

Walmart
02.2016 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Kettle Worker

Salvation Army
11.2024 - 12.2024

Handling Christmas Kettle booth at malls, Glossary stores, Greeting people and recognizing for donations.

Administrative Assistant (Practicum)

Kids Kottage
02.2023 - 03.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Kindergarten Educational Assistant

Community Options Abbot School
09.2021 - 06.2022
  • Graded and provided feedback on assignments.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Helped teachers manage bus loading and unloading.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Developed and implemented strategies to improve student engagement.
  • Implemented early literacy interventions that increased phonemic awareness and reading comprehension levels among struggling readers.
  • Provided one-on-one support for students with special needs, enabling them to achieve their full potential within an inclusive classroom setting.
  • Supported teachers in maintaining classroom discipline and managing behavioral issues effectively.
  • Contributed to improved classroom efficiency by preparing materials, setting up classrooms, and organizing resources for daily use.
  • Collaborated with other educational assistants to develop consistent strategies for supporting student success.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
  • Supported student learning objectives through personalized and small group assistance.
  • Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
  • Reported on student progress, behavior, and social skills to parents.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Maintained safety and security by overseeing students in recess environments.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.

Educational Assistant

E4C Clearview Head Start
01.2017 - 05.2020
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Increased parent involvement by maintaining open lines of communication and providing regular updates on student progress.
  • Maintained safety and security by overseeing students in recess environments.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Promoted a safe and inclusive learning environment by addressing instances of bullying or discrimination promptly and effectively.
  • Participated in professional development opportunities regularly, staying current on pedagogical trends and incorporating new strategies into teaching practices.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
  • Supported student learning objectives through personalized and small group assistance.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.

Deputy Director, Administrator

Bal Bhavan Society
07.1995 - 11.2015
  • Liaised between organization and affiliates and managed networking relationships with funders, partners and vendors.
  • Directed [Type] program operations and future plans.
  • Advanced professional development opportunities for staff members through targeted training programs designed to build skills essential for success in their roles.
  • Modernized operations with strategic process improvements.
  • Cultivated strong relationships with external partners to facilitate successful collaborations on joint projects.
  • Developed thought leadership around specific topics and emerging practice areas in support of budget, financial and operational goals.
  • Prepared and submitted accurate, timely management and financial reports and project budgets in [Software].
  • Optimized team productivity by providing ongoing training and support for staff members.
  • Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
  • Coordinated cross-functional teams to successfully execute large-scale projects on time and within budget constraints.

Education

Restart Your Career Program

Diploma in Human Resources Management - Human Resources Management

McMaster University
Hamilton, ON
04-2026

Human Resources Management Diploma - undefined

IGNOU – Indira Gandhi National Open University
01.1999

Business Management Diploma - undefined

Bhavan's- Rajendra Prasad Institute of Communication and Management
01.1997

Special Education Diploma - undefined

National Institute of Mentally Handicapped
01.1995

Bachelor of Commerce - undefined

Maharaja Sayajirao University
Vadodara, Gujarat
01.1995

Skills

  • Office administration, Answering Phone, Gathering Information
  • After School program development and coordination, Administration
  • Multi-tasking, organizing and prioritizing duties and responsibilities, attention to detail
  • Information management, acquisition of information / data from several sources, categorizing and filing of information / data
  • Coordination for Fundraising, Volunteers
  • Records management, report writing, filing, measuring outcomes and evaluations
  • Planning, scheduling and Coordination of events, activities and Workshops
  • Creative problem solving and implementing resolutions
  • Foresight and anticipation
  • Resourcefulness and adaptability
  • Interpersonal, able to interact with all individuals, assessment, facilitation, career counseling
  • Effective communication, able to relay information and concepts in a clear and understandable manner
  • Computer literate: Microsoft Office2016, Windows10, Social Media, Google- meet, Teams, Zoom
  • Library Resources upgradation
  • Customer service
  • Computer skills
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Office management
  • Recordkeeping
  • Verbal communication
  • Deadline oriented
  • Professional and mature
  • Relationship building
  • Mail handling
  • Prioritization
  • Multi-line phone systems
  • Client relations
  • Multi-line phone proficiency
  • Resourceful
  • Customer and client relations
  • Office administration
  • Filing
  • Strong problem solver
  • Critical thinking
  • Dedicated team player
  • Calendar management
  • Event coordination
  • Meeting planning
  • Internet research
  • Customer relations
  • Clerical support
  • Multi-line telephone systems
  • Attendance record management
  • Coordination
  • Employee timesheet processing
  • Training and coaching
  • Mail distribution
  • Inventory systems
  • Office equipment maintenance
  • Team bonding
  • Research

PROFILE

Multi lingual: English, Hindi, Gujarat
Full Professional
English
Professional Working
Hindi
Full Professional
Gujarati
Professional Working
Punjabi
Elementary

PROFILE

  • Top-performing office management professional with a20 years' experience
  • Extensive experience in developing and coordinating after school programing
  • Responsible for the management of all day to day administrative duties and responsibilities in an educational setting, And deliver virtual training
  • Experience working with children with disabilities and developmental disabilities
  • Past employment history working directly with school aged children
  • Strong values of innovation, diversity, integrity and inclusiveness.
  • Post-secondary Diplomas in Human Resource Management, Business Management, Special Education, Bachelor of Commerce

Certification

  • First Aid Certification
  • Child Care Level -1

FOIP

Privacy of data

Best customer service

Giving the best customer service with a smile and respect.

Timeline

Kettle Worker

Salvation Army
11.2024 - 12.2024

Volunteering as a Administrative Assistant

Salvation Army
08.2023 - Current

Administrative Assistant (Practicum)

Kids Kottage
02.2023 - 03.2023

Kindergarten Educational Assistant

Community Options Abbot School
09.2021 - 06.2022

Educational Assistant

E4C Clearview Head Start
01.2017 - 05.2020

Cashier

Walmart
02.2016 - Current

Deputy Director, Administrator

Bal Bhavan Society
07.1995 - 11.2015

Human Resources Management Diploma - undefined

IGNOU – Indira Gandhi National Open University

Business Management Diploma - undefined

Bhavan's- Rajendra Prasad Institute of Communication and Management

Special Education Diploma - undefined

National Institute of Mentally Handicapped

Bachelor of Commerce - undefined

Maharaja Sayajirao University

Restart Your Career Program

Diploma in Human Resources Management - Human Resources Management

McMaster University
SANGITA SHRIVASTAV