Sanghyeop Park
Davis
Summary
Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Technical Support Engineer
MIRTEC
Gunpo
08.2024 - 10.2025
- Provided technical assistance to clients via phone and email support.
- Diagnosed software and hardware issues for diverse customer environments.
- Collaborated with engineering teams to resolve product-related inquiries.
- Documented troubleshooting procedures in internal knowledge base system.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Manufacturing Engineer
Hiteco Inc.
West Point
06.2023 - 06.2025
- Designed manufacturing processes to enhance efficiency and reduce waste.
- Collaborated with cross-functional teams to solve production issues.
- Conducted equipment maintenance to ensure optimal operational performance.
- Trained new employees on safety protocols and manufacturing procedures.
- Conducted maintenance and repair on production equipment.
Education
Bachelor of Mechanical Engineering -
Kookmin University
Seoul, South Korea 03.2017 - 02.2023
Incheon Yeil Highschool
Incheon, South KoreaSkills
- Documentation management
- Customer relationship management
- Problem solving
- Equipment maintenance
- Team collaboration
Languages
English
Professional
A1
Korean
Native/ Bilingual
A1
Timeline
Technical Support Engineer
MIRTEC
08.2024 - 10.2025
Manufacturing Engineer
Hiteco Inc.
06.2023 - 06.2025
Bachelor of Mechanical Engineering -
Kookmin University
03.2017 - 02.2023
Incheon Yeil Highschool