Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Sangeetpal Kaur

Surrey,BC

Summary

Dynamic professional with a proven track record at Jugo Juice, excelling in customer service and cash handling accuracy. Recognized for enhancing customer satisfaction and loyalty through exceptional service. Skilled in training and mentoring, with a strong ability to motivate teams and streamline operations for improved efficiency.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Key Holder

Jugo Jucie
05.2024 - 06.2025
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Increased sales by providing exceptional customer service and product knowledge.

Security Guard

Spectre Security
04.2024 - 03.2025
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked and verified photo identification prior to granting facility access.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded quickly to incidents and assessed active situations for security concerns.

Cargo Handler

FedEx Express
11.2024 - 01.2025
  • Coordinated effectively with shipping carriers to guarantee timely pick-up and delivery of shipments while minimizing delays or disruptions in the supply chain process.
  • Provided exceptional customer service by promptly addressing concerns, answering questions, and resolving issues related to cargo handling.
  • Enhanced cargo handling efficiency by implementing streamlined processes and procedures.
  • Collaborated with team members to optimize workflow, resulting in increased productivity and reduced errors.
  • Completed safe and timely specialty handling services such as inspections and special cargo management.
  • Reduced loading and unloading times for faster turnaround with improved organization and coordination skills.

Education

Master Of Arts In Leadership - Education

Trinity Western University
Langley, BC

Bachelor Of Education -

Modern College
Sangrur
07.2019

Bachelor Of Science - Science

Khalsa College Patiala
Patiala ,India
05.2017

Skills

  • Customer service
  • Cash handling accuracy
  • Training and mentoring
  • Store maintenance
  • Customer service management
  • Opening and closing coordination
  • Team building and motivation

Languages

English
Professional Working

Certification

Basic Security License

First It Right

Timeline

Cargo Handler

FedEx Express
11.2024 - 01.2025

Key Holder

Jugo Jucie
05.2024 - 06.2025

Security Guard

Spectre Security
04.2024 - 03.2025

Master Of Arts In Leadership - Education

Trinity Western University

Bachelor Of Education -

Modern College

Bachelor Of Science - Science

Khalsa College Patiala

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Sangeetpal Kaur