Sangeetha Gopalan
Toronto,ON
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Chiang Mai Thai Kitchen and Bar
01.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Restaurant Supervisor
reyna snack bar
08.2022 - Current
- Maintained impressive 90% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Served consistent portions following recipes and control standards.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Restaurant Manager
Otto's Berlin Doner
06.2021 - 04.2022
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant Manager
pizza hut
06.2019 - 04.2021
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Correctly calculated inventory and ordered appropriate supplies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Managed staff schedules and maintained adequate coverage for all shifts.
HR Assistant Manager
NED spice processing india ltd.
08.2017 - 03.2018
- Coordinated technical training and personal development classes for staff members.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Education
Bachelor of Arts - International Business Management
Seneca College of Applied Arts And Technology
North York, ON04.2021
Bachelor of Arts - Business Administration
SN Arts And Science College, India
04.2018
Skills
- Restaurant Policies and Procedures
- Credit Card Transaction Processing
- Special Promotions
- Hospitality Management
- Staff Supervision
- Sales Operations
- Business Transactions
- Customer Service
- Cost Accounting
- Production Reporting
- Data Entry Software
- Hiring and Onboarding
- Operational Problems Analysis
- Work Schedule Creation
- Personnel Data Reporting
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Customer-Oriented
- Organization and prioritization
- Staff Scheduling
- Food Service Background
- Pre-shift walk-through
- Order delivery practices
- Supply Chain Management
- Restaurant promotion management
Languages
English
Full Professional
Timeline
Restaurant Manager
Chiang Mai Thai Kitchen and Bar
01.2024 - Current
Restaurant Supervisor
reyna snack bar
08.2022 - Current
Restaurant Manager
Otto's Berlin Doner
06.2021 - 04.2022
Restaurant Manager
pizza hut
06.2019 - 04.2021
HR Assistant Manager
NED spice processing india ltd.
08.2017 - 03.2018
Bachelor of Arts - Business Administration
SN Arts And Science College, India
Bachelor of Arts - International Business Management
Seneca College of Applied Arts And Technology
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