Sangeeta Yadav
Toronto,ON
Summary
Professional with strong background in hospitality management, adept at overseeing front desk operations, housekeeping, maintenance and guest services. Known for fostering team collaboration and driving results, ensuring smooth daily operations and exceptional guest experiences. Skilled in staff training, budget management, and problem-solving, adapting to evolving needs and challenges effectively. Reliable leader with keen focus on operational excellence and guest satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Rooms Division Manager
Revery Toronto Downtown
01.2024 - Current
- Upheld high standards for customer service and led by example.
- Reduced operational costs through strategic vendor negotiations and optimizing inventory management processes.
- Enhanced customer experience with thorough training of front office, housekeeping, and concierge teams.
- Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
- Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
- Collaborated with finance department to manage budgets, analyze performance metrics, and implement cost-saving measures.
- Optimized room occupancy rates through proactive analysis of booking trends and adjusting pricing strategies accordingly.
- Evaluated employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.
- Improved guest satisfaction by implementing innovative strategies in room allocation and reservation management.
- Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.
- Developed strong relationships with corporate clients, enhancing brand loyalty and driving repeat business.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Operations Assistant
Hilton Garden Inn Toronto
04.2021 - 01.2024
- Facilitated smooth daily operations by anticipating needs of team members and proactively addressing issues before escalation.
- Developed strong relationships with vendors or suppliers to ensure timely delivery of goods or services while supporting internal stakeholders'' needs.
- Coordinated scheduling and logistics for meetings, contributing to improved communication within the team.
- Liaised with cross-functional teams to streamline workflow, improving overall operational efficiency.
Sales Coordinator
Hilton Garden Inn Toronto
03.2019 - 04.2021
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Food and Beverage Manager
Hilton Garden Inn Toronto
04.2012 - 03.2019
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
Education
Post Secondary Diploma - Hospitality And Tourism Operations Management
Centennial College of Applied Arts And Technology
Scarborough, ON04-2012
Bachelor of Arts - Education
Veer Narmad South Gujarat University
Surat 05-2006
Master of Science - Mathematics
Veer Narmad South Gujarat University
Surat05-2005
Skills
- Front office operations
- Safety and Security
- Guest Services
- Office Administration
- Staff Training and Development
- Housekeeping management
- Teamwork and Leadership
- Attention to Detail
- Multitasking
- Organizational Skills
- Property Management Systems
Languages
English
Full Professional
Certification
Salesforce Certified Administrator (SCA)
Issued Jun 2023
Credential ID 3492960
Timeline
Rooms Division Manager
Revery Toronto Downtown
01.2024 - Current
Operations Assistant
Hilton Garden Inn Toronto
04.2021 - 01.2024
Sales Coordinator
Hilton Garden Inn Toronto
03.2019 - 04.2021
Food and Beverage Manager
Hilton Garden Inn Toronto
04.2012 - 03.2019
Post Secondary Diploma - Hospitality And Tourism Operations Management
Centennial College of Applied Arts And Technology
Bachelor of Arts - Education
Veer Narmad South Gujarat University
Master of Science - Mathematics
Veer Narmad South Gujarat University
Similar Profiles
Paulo MeloPaulo Melo
Houseperson at Revery Toronto Downtown, Curio Collection by HiltonHouseperson at Revery Toronto Downtown, Curio Collection by Hilton
NIKKI CONDENIKKI CONDE
NA at Doubletree by Hilton Toronto DowntownNA at Doubletree by Hilton Toronto Downtown
Jake ManisJake Manis
Automotive Technician at Porsche Center Downtown TorontoAutomotive Technician at Porsche Center Downtown Toronto