SANGEETA RANI
Calgary,AB
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Dispatcher Office Assistant
COMPASS TRANSPORT LTD
Calgary, Alberta
10.2023 - 01.2024
- Efficiently managed appointment scheduling for vehicle inspections, repairs, or servicing in response to dispatchers' needs.
- Entered data into computer systems to track dispatched items.
- Created daily logs of dispatched vehicles and personnel.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Organized and maintained filing systems for documents related to the dispatch office.
- Verified accuracy of orders prior to dispatch by double-checking all relevant details.
Customer Care Representative
HGS – SHAW COMMUNICATIONS (W@H)
CALGARY, ALBERTA
07.2023 - 09.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- A positive, can-do attitude and customer-focused approach.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate, valid, and complete information to customers.
Technical Support Representative
The sutherland Global services
Windsor, Ontario
03.2021 - 11.2022
- Participated in special projects as assigned by management team.
- Diagnosed system errors and implemented solutions to resolve them.
- Analyzed data from customer surveys to identify trends in customer needs and requests.
- Monitored customer feedback to ensure high levels of satisfaction.
- Documented all activities related to technical support including processes, updates, changes made.
- Performed regular maintenance checks on customers' systems.
- Assisted customers with installation of new hardware and software applications.
Education
POSTGRADUATE CERTIFICATE IN HUMAN RESOURCE MANAGEMENT - Occupational Health and SafetyPerformance ManagementStrategic HRM
ST. CLAIR COLLEGE OF APPLIED ARTS AND TECHNOLOGY
Windsor, ON12.2020
POST GRADUATE CERTIFICATE IN EVENT MANAGEMENT - Business in Event MngExposition and ConventionsProfessional Sales Negotiations
ST. CLAIR COLLEGE OF APPLIED ARTS AND TECHNOLOGY
Windsor, ON04.2020
MASTERS OF ENGLISH LITERATURE - British and American LiteratureLiterature Criticism
PUNJAB UNIVERSITY
CHANDIGARH, Punjab, India06.2015
BACHELOR OF ECONOMICS - EconomicsWorld GeographyWorld History
PUNJAB UNIVERSITY
CHANDIGARH, Punjab, India04.2013
Skills
- Meeting planning
- Effective Communication
- Report Writing
- Teamwork and Collaboration
- Excellent Communication
- Scheduling Coordination
- Diagnosing Technical Concerns
- Logistical Planning
- Database Maintenance
- Administrative Support
- Time management abilities
Timeline
Dispatcher Office Assistant
COMPASS TRANSPORT LTD
10.2023 - 01.2024
Customer Care Representative
HGS – SHAW COMMUNICATIONS (W@H)
07.2023 - 09.2023
Technical Support Representative
The sutherland Global services
03.2021 - 11.2022
POSTGRADUATE CERTIFICATE IN HUMAN RESOURCE MANAGEMENT - Occupational Health and SafetyPerformance ManagementStrategic HRM
ST. CLAIR COLLEGE OF APPLIED ARTS AND TECHNOLOGY
POST GRADUATE CERTIFICATE IN EVENT MANAGEMENT - Business in Event MngExposition and ConventionsProfessional Sales Negotiations
ST. CLAIR COLLEGE OF APPLIED ARTS AND TECHNOLOGY
MASTERS OF ENGLISH LITERATURE - British and American LiteratureLiterature Criticism
PUNJAB UNIVERSITY
BACHELOR OF ECONOMICS - EconomicsWorld GeographyWorld History
PUNJAB UNIVERSITY
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