Sangeeta Rani
Office Administrative Assistant
Calgary,Ontario
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
PALADIN SECURITY
WINDSOR, ON
01.2021 - Current
- Inspect and patrol premises regularly
- Monitor property entrance
- Authorize entrance of people and vehicles
- Report any suspicious behaviors and happenings
- Secure all exits, doors, and windows
- Monitor surveillance cameras.
Office Administrative Assistant
Brandtt
WIndsor, Ontario
01.2022 - 06.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Set up conference rooms, technology, and materials to facilitate meetings.
Technical support representative, CALL CENTRE AGENT
ESPN PLUS
03.2021 - 11.2022
- Answer inbound calls and respond customer complaints and inquiries in a timely manner
- Provide information related to products and services to customers
- Identify and resolve technical customer issues
- Submit requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure
- Diagnose, troubleshoot, and resolve basic to advanced technical concerns
- Document customer notes, reports, and logs
- Meet client contractual goals and metrics with regards to providing the customer excellent service
- Train new employees in data entry, how to converse with customers and new technologies.
HUMAN RESOURCES ASSISTANT AND OFFICE ADMINISTRATION
SECURITY GUARD AT ST. CLAIR COLLEGE
CHANDIGARH
09.2016 - 12.2018
- Screened right candidates for job and scheduled interviews
- Searched resumes and-assisted with planning new employee orientations
- Responded to employees’ questions about benefits (for example, number of vacation days they’re eligible for)
- Prepared reports and presentations on HR-related metrics like total number of hires by department
- Scheduled appointment, organize meetings of the staff members
- Ensured a safe, secure, and well-maintained facility that meets environmental, health, and security standards
- Maintained administrative staff by recruiting, selecting, orienting, and training employees
- Maintained physical and digital personnel records into database
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations
- Monitored costs and expenses to assist in budget preparation.
Education
POSTGRADUATE CERTIFICATE IN HUMAN RESOURCE MANAGEMENT - Occupational Health and Safety, Performance Management, Strategic HRM
ST. CLAIR COLLEGE OF APPLIED ARTS AND TECHNOLOGY
05.2020 - 12.2020
Associate of Arts - Event Management - Event And Exhibit Design
St. Clair College of Applied Arts And Technology
Windsor, ON 05.2019 - 05.2020
MASTERS OF ENGLISH LITERATURE - English Language And Literature
PUNJAB UNIVERSITY CHANDIGARH
INDIA 08.2013 - 06.2015
BACHELOR OF ECONOMICS - Economics, World Geography, World History
PUNJAB UNIVERSITY
07.2010 - 04.2013
Skills
Desktop support
Timeline
Office Administrative Assistant
Brandtt
01.2022 - 06.2023
Technical support representative, CALL CENTRE AGENT
ESPN PLUS
03.2021 - 11.2022
PALADIN SECURITY
01.2021 - Current
POSTGRADUATE CERTIFICATE IN HUMAN RESOURCE MANAGEMENT - Occupational Health and Safety, Performance Management, Strategic HRM
ST. CLAIR COLLEGE OF APPLIED ARTS AND TECHNOLOGY
05.2020 - 12.2020
Associate of Arts - Event Management - Event And Exhibit Design
St. Clair College of Applied Arts And Technology
05.2019 - 05.2020
HUMAN RESOURCES ASSISTANT AND OFFICE ADMINISTRATION
SECURITY GUARD AT ST. CLAIR COLLEGE
09.2016 - 12.2018
MASTERS OF ENGLISH LITERATURE - English Language And Literature
PUNJAB UNIVERSITY CHANDIGARH
08.2013 - 06.2015
BACHELOR OF ECONOMICS - Economics, World Geography, World History
PUNJAB UNIVERSITY
07.2010 - 04.2013
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