Sangapillai Pathmaranjan
SCARBOROUGH,ON
Summary
I am an energetic and enthusiastic person and used to enjoy a challenging and diverse working environment while achieving personal and professional goals. My aim is to secure a senior position in a reputed firm, where I can contribute my knowledge, experience and skills for the growth and development of the organization. Meanwhile, i am always strives to develop leadership qualities and grow professionally.
Overview
17
17
years of professional experience
Work History
Customer Experience Manager
Allianz Insurance Lanka
Colombo, Sri Lanka
12.2008 - 04.2024
- Handled complaints on Life and Personal and Casualty, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Improved website visibility through development and implementation of SEO strategies.
- Established, initiated and optimized business development strategies based on Service Level Agreements.
- Led team of customer service agents, 24/7 Call Centre for customer services.
- Initiated Projects such as Voice of Customer, Service Excellence across customer service journey touchpoints.
- Conducted training on Service experience habits, soft skills training, product and service connected trainings.
Assistant Accountant
Vilureef Beach & Spa Resort - Maldives
Male, Maldives
06.2007 - 06.2008
- Prepared Monthly Income Statement and presented to management.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Monthly Management accounts and presenting to management.
- Night Auditing and F &B Auditing, Stock verification
Education
MBA - Business Administration
Postgraduate Institute of Management- Sri Lanka
Colombo12.2017
Bachelor of Administrative Studies - Management And Human Resources
Open University of Sri Lanka
Colombo04.2014
High School Diploma -
Certified Management Accountants
Colombo Sri Lanka03.2011
Skills
Analytical Skills
Problem Skills
Presentation Skills
Communication and Customer Service Skills
Project Management Skills
Languages
English
Professional Working
Tamil
Native or Bilingual
Sinhala
Professional Working
Accomplishments
I was awarded as a Best Manager in 2016
I was the Project Lead for Voice of Customer SL Project by Allianz.
Timeline
Customer Experience Manager
Allianz Insurance Lanka
12.2008 - 04.2024
Assistant Accountant
Vilureef Beach & Spa Resort - Maldives
06.2007 - 06.2008
MBA - Business Administration
Postgraduate Institute of Management- Sri Lanka
Bachelor of Administrative Studies - Management And Human Resources
Open University of Sri Lanka
High School Diploma -
Certified Management Accountants
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