Sangam Shrestha
Greater Toronto Area,Canada
Summary
Dedicated and detail-oriented Computer Technician with hands-on experience in diagnosing, repairing, and maintaining desktops and laptops (Windows & Apple). Skilled in component replacements, virus removal, and system optimizations. Strong customer service skills with the ability to explain technical issues clearly to clients.
Overview
11
11
years of professional experience
Work History
IT Support Technician
Sahara Health Center Pvt. Ltd.
Kathmandu, Nepal
01.2014 - 01.2016
- Diagnosed and repaired hardware issues on desktops and laptops, including component replacements
- Provided on-site troubleshooting for biometric machines and access control systems
- Monitored, repaired, and maintained Windows servers to enhance performance and security
- Assisted in network troubleshooting, ensuring seamless connectivity for end-users
- Documented technical procedures and created knowledge base articles for support teams
IT Assistant (Volunteer)
Etobicoke Humane Society
Toronto, ON
10.2024 - Current
- Provided technical support for hardware and software issues
- Assisted in configuring IT devices, including laptops and printers
- Ensured network reliability and implemented cybersecurity best practices
- Maintained hardware/software inventories and documented IT procedures
Store Associate & Cashier
Dollarama
Vaughan, ON
05.2023 - Current
- Provided customer service and assisted with technical inquiries regarding POS systems
- Managed inventory and ensured accuracy in sales transactions
Grocery Clerk
FreshCo
Thornhill, ON
10.2023 - Current
- Assisted customers and ensured proper product organization and stock management
Education
Post Graduate Certificate - Cyber Security and Threat Management
Seneca College
08.2024
Post Graduate Certificate - Project Management
Durham College
Diploma - Computer Engineering
Nepalgunj Technical College
Skills
- Hardware Repair & Troubleshooting
- Apple & Windows Systems
- System Optimization
- Customer Interaction
- Remote Support Tools
- Operating Systems
Additional Qualifications
- Experience with in-house computer repairs, including Mac and Windows systems.
- Valid Ontario driver's license (willing to relocate and obtain BC license).
- Physically capable of lifting and handling computer equipment.
- Flexible to work 8-hour shifts, including occasional weekends.
- Strong attention to detail and ability to work in a fast-paced environment.
Timeline
IT Assistant (Volunteer)
Etobicoke Humane Society
10.2024 - Current
Grocery Clerk
FreshCo
10.2023 - Current
Store Associate & Cashier
Dollarama
05.2023 - Current
IT Support Technician
Sahara Health Center Pvt. Ltd.
01.2014 - 01.2016
Post Graduate Certificate - Cyber Security and Threat Management
Seneca College
Post Graduate Certificate - Project Management
Durham College
Diploma - Computer Engineering
Nepalgunj Technical College
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