Sangam Bhandari
Summary
Diligent Server with extensive experience managing food and beverage operations. Proven track record in overseeing high-volume establishments and enhancing customer satisfaction. Demonstrated expertise in hospitality industry with years of international experience.
Overview
7
7
years of professional experience
Work History
Restaurant and Banquet Server/ Houseman
Radisson Blu
04.2024 - Current
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and prompt attention to needs.
- Trained new staff on service protocols and standards, enhancing team performance and service quality.
- Resolved guest inquiries and concerns promptly, fostering a positive dining atmosphere during functions.
- Assisted in inventory management of supplies, contributing to effective resource allocation for events.
Assistant Supervisor
Hotel Shankar
06.2022 - 05.2023
- Restaurant Supervisor in Food and Beverage Service. Implied successful restaurant strategies, supervised a team of staff, handling guest complaints fairly and proportionately. Completed all the mandatory training within the department (i.e.; Food Hazard and Safety).
- Supervised daily operations, ensuring seamless guest experiences and high service standards.
- Implemented quality control measures, enhancing overall guest satisfaction ratings.
- Developed training materials to improve staff performance and adherence to operational guidelines.
Restaurant server
W Dubai-The Palm
02.2021 - 08.2021
- Restaurant Server in a fine dining restaurant. Provided efficient dining service efficiently while interacting directly with the guests and ensuring guest satisfaction, maintaining high level of service quality.
Food Server
Sheraton Hotels and Resorts
07.2018 - 01.2019
- Restaurant server in Food and Beverage Service. Worked under pressure in ‘All day Dining’ restaurant. Presenting excellent wait service to ensure guests satisfaction, making menu recommendations, answering, and providing additional information to the guests with restaurant patrons.
Education
Post graduate Certification - Hospitality and Tourism Operation Management
Fanshawe College
12.2024
Bachelor of Arts - International Hospitality and Tourism Management
Silver Mountain School of Hotel Management
03.2021
Skills
- Highly Trainable
- Team leadership
- Decision-making
- Analytical problem-solving skills
- Customer Service and Cash handling
- Determined, industrious & sincere team player
LANGUAGES
English
Nepalese
Hindi
AVAILABILITY
Full-Time
Timeline
Restaurant and Banquet Server/ Houseman
Radisson Blu
04.2024 - Current
Assistant Supervisor
Hotel Shankar
06.2022 - 05.2023
Restaurant server
W Dubai-The Palm
02.2021 - 08.2021
Food Server
Sheraton Hotels and Resorts
07.2018 - 01.2019
Bachelor of Arts - International Hospitality and Tourism Management
Silver Mountain School of Hotel Management
Post graduate Certification - Hospitality and Tourism Operation Management
Fanshawe College
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