Sanga Khiangte
Toronto,ON
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments with over four years of call center experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Dispatcher
Assistenza International
05.2022 - 10.2023
- Performance based promotion to a claims dispatcher
- Assessed first notice of loss claims in take cases made by agents and assigned it to claims adjusters.
- Handled escalated conflict resolutions and complaints from customers.
- Trained new agents on claims in-take, dispatch policies and procedures.
- Regulated the call flow and ensured that priority cases are handled efficiently.
Claims Agent
Assistenza International
08.2021 - 05.2022
- Managed a high volume of incoming calls from customers seeking assistance with their claims intake.
- Represented multiple insurance companies as their front line first notice of loss department.
- Handled wide variety of claims that ranges from home, auto, general liability and transport claims.
- Handled after-hour calls to assist customers with various inquires that ranges from policy, claims in-take, existing claims and roadside assistance
Sales Representative
Data-Ad
11.2020 - 08.2021
- In charge of various campaigns of cold calls to generate new leads for our clients.
- Successfully managed to book multiple appointments with established company executives to bolster upcoming companies to pitch their offers
- Maintained one of the best records and was awarded performance based raise.
- Trained and mentored new sales representatives.
Sales Representative
IO Solutions Inc
06.2019 - 11.2020
- Adapted to and remained flexible in changing, fast-paced work environment in a telecommunication company.
- Worked with various campaigns that ranges from second line recruitment, win back, hardware upgrade as well as price plan upgrade dept
- Secured the top seller of the week frequently and maintained excellent call quality consistently.
Intern Architect
Pendraft
07.2017 - 05.2018
- Assisted in the preparation of project proposals by researching materials, methods and costs associated with design projects
- Developed detailed sketches and drawings for building designs, including floor plans, elevations, sections and construction details
- Surveyed existing structures in order to create accurate measurements for designs.
Education
Diploma - Sustainable Architecture
Herzing College
Montreal, QC07.2021
Bachelor of Architecture - Architecture
Lovely Professional University
Jalandhar, India05.2018
Skills
- Customer Relations
- Dispatch Coordination
- Maintaining Call Metrics
- Customer Relationship Management
- Telecommunications
- Deescalation
- Employee Supervision
- Quality Assurance
- Customer Service
- Problem-Solving
Certification
Reference upon request
Timeline
Claims Dispatcher
Assistenza International
05.2022 - 10.2023
Claims Agent
Assistenza International
08.2021 - 05.2022
Sales Representative
Data-Ad
11.2020 - 08.2021
Sales Representative
IO Solutions Inc
06.2019 - 11.2020
Intern Architect
Pendraft
07.2017 - 05.2018
Diploma - Sustainable Architecture
Herzing College
Bachelor of Architecture - Architecture
Lovely Professional University
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