Sang Vo
San Jose
Summary
Experienced Server and Customer Service professional with a strong track record of reliability and performance. Skilled in engaging with guests, accurately processing orders, and maintaining composure during busy, high-volume shifts. Proficient in handling side duties, restocking supplies, and efficiently clearing and resetting tables.
Overview
3
3
years of professional experience
Work History
Server/host
Okayama Sushi
565 N 6th St A, San Jose, CA 95112 #1
07.2023 - 12.2023
- Consistently managed cashier responsibilities during 2-4 hour shifts, efficiently processing POS transactions, including cash, credit purchases, and refunds
- Anticipated rush hours to prepare for high customer traffic and online orders
- Learned the importance of pacing during busy periods to maintain accuracy and minimize errors
- Thrived within high-volume environments, serving up to 100 guests per shift. This includes party sizes ranging from 4 to 15 people at a time.
- Maintained customer satisfaction with timely table check-in to assess food and beverage needs
Server
Original Sa-By Thai
273 E San Fernando St, San Jose, CA 95112
10.2022 - 02.2023
- Handled different customer service situations such as refunds, exchanges, party cancellations, etc., through the phone and in person to maintain efficient customer traffic and workplace productivity.
- Developed the ability to code-switch effectively to enhance customer interactions
- Stayed up-to-date on menu changes to answer questions and help customers select optimal meal choices based on individual preferences and/or food sensitives.
- Actively used interpersonal communication skills and an empathetic mindset to accommodate the customer’s behavior and needs to improve customer experience and return rate
Food Server
Koja Kitchen
2680 5th St D, Alameda, CA 94501
05.2021 - 08.2021
- Gained valuable skills while working at Koja, enhancing future career prospects
- Set up the restaurant for opening by checking inventory, and prepping ingredients such as ice, lemons, sauces, etc
- Also assisted in closing as well by cleaning the restaurant at the end of the night and counting out cash tips at the end of each shift for distribution to bussers and kitchen staff
Education
Bachelor of Science -
San Jose State University
San Jose, CA12-2025
Skills
- Communication
- Growth-oriented
- Organizational
- Customer Service
- Sales
- Empathy
- Adaptability
- Effective Listening
Technical skills
- Guest Relations Management
- Food Tray Carrying
- Conflict Resolution
- Public Speaking
- Cash Handling
- Dining area cleanliness
LANGUAGES
English (fluent)
Vietnamese (fluent)
Timeline
Server/host
Okayama Sushi
07.2023 - 12.2023
Server
Original Sa-By Thai
10.2022 - 02.2023
Food Server
Koja Kitchen
05.2021 - 08.2021
Bachelor of Science -
San Jose State University